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Worst Buy sued for deceiving customers. - 5/25/2007 11:01:17 AM

SirKenin

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http://www.eweek.com/article2/0,1759,2136241,00.asp?kc=EWRSS03119TX1K0000594

I have seen prices raised just before a sale, and then "slashed" to the normal price, but I do not think I have ever seen a technique such as this used. I do not understand how people got sucked in by it.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 11:10:43 AM

selfbnd411

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Hehe! Yeah, it's about time someone nailed them on it. They've been doing this for a few years now, ever since they decided to change corporate policy to pursue the high spenders and thwart bargain hunters.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 12:46:32 PM

GrizzlyBear

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Best Buy - what a stellar company. A few years ago they had a con game going with MSN - a stack of CDs at the checkout for a "free trial" of MSN Internet Service. The clerk was instructed to scan the bar code "for inventory purposes"
and put one in the sack with the purchases whenever anyone paid with a credit card. Even if you never used it, after 6 months trial a monthly charge for MSN would appear on the credit card bill; there was a class action lawsuit over that one, under the Federal RICO racketeering laws. It was just reinstated by the 9th Circuit court; someone may yet wear an orange jumpsuit. See this: http://seattlepi.nwsource.com/business/314508_msftsuit05.html

Their extended warranty service is also a rip-off. Repairs can take weeks. There is frequently a charge assessed for parts or labor for repairs done under that warranty; you don't want to pay it, you don't get your stuff back. If not repairable, and the identical item is no longer available (a common occurrence, as fast as the electronics market changes) they will make you a pitiful offer of credit towards a replacement item.

Want to know more about Best Buy just do a Google for "best buy sucks" and you will get plenty of interesting stories.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 12:51:21 PM

lacenleathergirl

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Yuck, Best Buy sucks indeed. I once bought a GE microwave from them. Lugged it home, heaved it onto the kitchen counter and proceeded to use it to cook dinner. Nothing happening. It was totally broken. Turns out they took a returned broken microwave, put it right back in the box and sold it again.

Those bastards.

lace

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 5:52:45 PM

Sinergy

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quote:

ORIGINAL: lacenleathergirl

Yuck, Best Buy sucks indeed. I once bought a GE microwave from them. Lugged it home, heaved it onto the kitchen counter and proceeded to use it to cook dinner. Nothing happening. It was totally broken. Turns out they took a returned broken microwave, put it right back in the box and sold it again.

Those bastards.

lace

Frys is another company that re-shrinkwraps items returned as broken.

Then when you return it, they will only give you store credit.

Rat bastards!

Sinergy

p.s. Compusa and Staples dont.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 7:28:22 PM

Lordandmaster

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Hey, I actually noticed that once, and insisted they give me the better price I had seen on the internet. They didn't argue.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 7:50:28 PM

SirKenin

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When companies say "store credit only" I very seldom buy from them. The only exception is when I am buying something at the pawn shop, and I do not do that very often. When I do, I test it first and have a plan "b" ready.

When I sell something, unless the client lost the invoice, I offer a refund by cheque, unless it is software of course (not allowed to accept it back due to copyright Law). It is just good business. You can usually get someone once.. But seldom twice.

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Catholic Church: Serving up guilt since 107 AD.

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RE: Worst Buy sued for deceiving customers. - 5/25/2007 8:10:39 PM

Real0ne

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quote:

ORIGINAL: SirKenin

http://www.eweek.com/article2/0,1759,2136241,00.asp?kc=EWRSS03119TX1K0000594

I have seen prices raised just before a sale, and then "slashed" to the normal price, but I do not think I have ever seen a technique such as this used. I do not understand how people got sucked in by it.

hell they believe GW and santa claus too!

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