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My bank sucks - 7/25/2005 3:17:16 PM

GreyStorm

Posts: 423
Joined: 1/26/2005
From: Cheeseheadland
Status: offline

First they lose a deposit causing me to NSF a check. They refund my NSF fee but I still have to pay up an extra charge to my dentist for "writing" a bad check to him. Hopefully he will change his mind on that one.

Now I went to withdraw money from my checking account at an ATM and it says my balance is zero. Now they have automatically transfered all my money to my savings account.

They have no clue what is going on at that bank. Grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr.

(Sorry just had to vent. We now return you to things that matter.)

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RE: My bank sucks - 7/25/2005 3:24:29 PM

RiotGirl

Posts: 3149
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switch banks

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RE: My bank sucks - 7/25/2005 3:28:08 PM

GreyStorm

Posts: 423
Joined: 1/26/2005
From: Cheeseheadland
Status: offline

I am thinking about it. Been with this bank for 20 years though. They have NEVER been this bad.

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RE: My bank sucks - 7/25/2005 5:50:14 PM

sanita

Posts: 338
Joined: 1/30/2005
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how frustrating!

i completely understand.

if You really aren't interested in a suggestion on what to do, read no further. ;)

i have been in a similar situation. i called the local branch, spoke to a real person, in the position of Account Manager, and explained how their error had not only cause inconvenience, but cost You money, and good credit with the dentist. they should A) offer You a letter to take to the dentist explaining it was their error, and covering any fee, if he still imposes one. and B) make sure, personally, that everything is in the right place, and You will not be charged for any extra transactions on Your savings account, when the money is put back into your checking account. if they can't do this for a customer of 20 years, they can afford to give up your business.

seriously, they can get in big trouble trying to explain unauthorized transactions, and missing deposits, can't they?

phoof!, Master would have a field day with the bossy side i am throwing out here. *lol*

good luck

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RE: My bank sucks - 7/25/2005 9:38:50 PM

FangsNfeet

Posts: 3758
Joined: 12/3/2004
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quote:

I am thinking about it. Been with this bank for 20 years though. They have NEVER been this bad.

20 years of doing a good job and now a blooper. Can you give them one more chance? After all, every bank is ran by people who are only human who deal with new computer systems, virus creations, and constant upgrades. You still have the right to be upset about this. However I suggest that you talk to some of the senior staff about what happened and why and to see what can and can't be done about it.
As for preventing lost deposits, I suggest having direct deposit if possible. Other than that, don't count your chickens before they hatch. I learned the hard way about how deposits don't automaticly go through. A quick look at the ATM before you write a check isn't all that annoying when helping the possibility of keeping a check from bouncing. Also, don't forget that most places can now automaticly deduct from your account when they get a check. So putting in your deposit on Wensday and writeing a check on Thursday is now more riskier than ever.

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