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camille65 -> Charter Cable (1/26/2008 9:29:51 AM)
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Yes.. it is a rant but I'm hoping that others that had this happen will finally understand 'why'. In November I tried to access my ISP email but was unable to. It took 6 phone calls and many hours before someone finally admitted that they had 'accidently' deleted my entire account. Nothing was retrievable, it was suggested that since they offer free email it was my choice to use theirs and my choice to choose the risk. As well as the fact that it is considered company policy to not notify a customer that their account has been deleted nor to offer reparation.Turns out... I was not the only one.I've never hated something as amorpheous (sp) as a company but Charter Communications is awfully close. I lose my VOIP several times a day, my broadband connection is horribly slow. I had to lay the cable in my own crawlspace!! Drill my own walls and so on. At one point they had put 11 splitters inside my house. Egads they suck. I had to demand the $50 credit today, it was not automatic. That is the real reason for my post, incase there is another Charter victim among us. http://www.foxnews.com/story/0,2933,325338,00.html
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