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LadyRainfire -> RE: consumer vigil antees (2/23/2008 4:29:53 PM)
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Having worked in customer service for more years than I care to mention, I can say that one of the things I saw most on customer accounts is customers not paying attention to what was happening and then not understanding what I was trying to explain because they were driving somewhere, they were eating dinner, they were screaming at the kids or partner, having sex (yes, it happened!) or things like that. I tell people to get names and operator numbers of who they talk with, take down the time and date, what was said, what was promised and what ever happens, do not get mad and no matter what, do not not curse. Just politely ask for a manager. Take notes and keep them. Then when things don't happen, you reference them on the next call or letter and it helps. Once you starting mentioning that "John said on the 5th that I would have my refund by the 20th and its now the 25th and I don't have it", things start happening a lot faster.
I love sites like this... [:D] Especially from the consumers point. Ah, the stories I could tell of how we were trained to screw the customer over or say whatever they wanted to hear just to get them off the phone and not do a thing. [:'(]
Rainfire
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