Asherdelampyr
Posts: 9556
Joined: 11/14/2006 From: The Desert Status: offline
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quote:
ORIGINAL: Rafters quote:
ORIGINAL: Asherdelampyr ya know, damn near all of Dell is handled in Utah jus sayin :P Bah in NZ, Dell is managed from the Malaysia HQ If you have a fault, Dell NZ techs use returned parts that "tested ok" Seriously a Dell tech swapped out EVERY part (except the case) in a production SCADA server with a fault, and gave it a whole new fault. At a million dollars plus a day in product, the SCADA server's DELL support contract almost went to hiring Dommes to give CBT to the Dell NZs manager for every hour it was down. It turns out, lawyers are cheaper and scarier. And Dell NZ just could not get "new" replacement parts!! We wanted new replacement parts, and it took two weeks for the shipped (by actual "floating on the water" ship) parts to arrive. We wound up switching the SCADA servers to HP, purely for their OZ base and the overnight couriering. (For the non tech's, SCADA is production line control. They control machinery. so you dont just lose the mere ones and zeros, actual physical stuff can get wrecked. Or more typically, product not made. So swapping to totally different hardware in an ITIL enviroment involves serious paperwork) and this is why I stick to small business/residental end users.... I know that I dont want my fuck up costing millions :D
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