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Phoenixpower -> RE: What has made your eyes roll today? (3/3/2010 2:08:44 PM)
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The stupidity from Continental airlines [8|]
I tried to use the money from a previously cancelled flight to Master Richard for my next flight to him...without success...the homepage told me to call them...so I did [:)]
Well, that lady told me I should have gotten a refund, where I explained to her that I had the options to either get refund or to bank it with them for my next flight...she then went away and came back, telling me that my flight was non-refundable, a la tough luck and I should just book another flight...lol, I dont think so, as after all they had the offer to cancel binnen 24 hours and I cancelled 8 hours later.
So I hanged up and called again and started all over again with another person...who then told me that I would have applied for a refund...which of course, I did not. So she transferred me to a guy who then explained to me that the request for a refund was being processed today...so it seems that first bitch did that when that was in no way my interest [>:]
Therefore I am now closely watching my account and if nothing gets back in the next few weeks, then I will be up their back again...and if I receive it I will write them a congratulation mail about their incompetence and that I make sure to not use them ever again...If they offer to re-use it then thats what I want, I did neither ask for a refund on that day, nor did I want that one behind my back now...so if they would have just issued my next flight with it as requested they would have earned money on me, whereas now...I won't bother about them anymore [:)] Cest la vie [:)] At least now I have much more options when I choose which flight to book to return for my next trip to Master Richard [:)]
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