LadyEllen -> RE: Calling all company owners (1/4/2009 6:34:25 AM)
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ORIGINAL: SteelofUtah Was this whole Thread really just a way to make a very Racial Statement that has little to actually do with the Company Questions in which you initally asked? I mean how does the word Ask and Axe really affect the bottom line of a Company? Yes, obviously it was a contrived plan, so meticulous in its cunning that no one could ever have suspected its true nature..... But I'm sorry - the ability to speak clearly and correctly, the ability to produce intelligible and accurate communication in writing is important, and not just for those in offices and the board room. Business being a cooperative activity, it can and does affect the bottom line to have staff incapable of communication with their fellow workers, suppliers and customers. But more than that it affects the bottom line very much in terms of negotiations. The moment I read something from a customer or supplier which contains poor spelling and incorrect grammar, I perceive I am dealing with an idiot. Dependent on the nature of the negotiation, I may break off further discussion or tie them up in words so efficiently that I can exploit them mercilessly. A recent example; we were looking to change Euros to Sterling and asked for details from three companies specialising in foreign exchange. Two called back and we spoke at length, discussing how they could help us get the best deals. The third called back and the salesman from that company revealed himself to be a prize idiot within the first minute - speaking with so many grammatical errors and such frequent incoherence that I decided there and then to break off any further discussion. The worst of it was, that he was reading from a prepared script which presumably contained these errors. Lets just consider what we're talking about here - the fact that after eleven years of schooling, many adults are incapable of speaking properly, let alone writing properly, and this includes spelling in addition to grammatical niceties. All other factors being equal, what we are dealing with is a generation or two of lazy minds, catered to by a general environmental message that says its not cool to make an effort, aspire or achieve. Mind you, we have to also understand that such an attitude did not come about of its own account - its rather a reaction as I see it, to what is a rapidly changing world where the brain has been replaced by the computer and the committed native worker replaced by outsourced or insourced cheaper labour, producing a mindset of "why bother?". But even for those now lost, communication skills remain vital - how to claim unemployment benefits when one is illiterate? And for those in work, how to negotiate better pay and conditions when one is incapable of negotiation, how to understand what is being offered when one doesnt comprehend above a third grade level? E
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