Aneirin
Posts: 6121
Joined: 3/18/2006
From: Tamaris
Status: offline
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I think I have made a mistake, I think I have pissed off my local snail mail postman. You see, I had the audacity to file a complaint for shoddy service and now it seems I am not getting any mail, and certainly not what I am waiting for, which caused the complaint in the first place.
What happened was I caught my postman engaging in a bit ofsharp practice, instead of delivering a package that required a signature, he just posted a sorry you were out note, except I was in and he made no attempt to alert me to the requirement either by knocking the door or ringing the bell, I watched him. I then watched him walk down the path with nothing in his hands, get back in his car and drive away.
Now normally I just get angry and let the anger fester, but I am trying to turn over a new leaf, so making myself late for college, I sought to complain whilst the anger was fresh. I went back online found the Royal Mail website and scoured it for the complaints phone number, which was not apparent. I ended up phoning customer services and there right at the end of all the recorded messages was something about if one was not happy with the service, so I selected that option, only to be told they were experiencing a high level of calls at the moment and would have to wait, so I waited. five minutes or so later after having my ear assaulted with a list of recorded offers, I finally got through to a human and there made my complaint. I was assured that what I had witnessed was a case of postman can't be bothered to his job, and a call will be made to the relevant office manager, and my parcel would be delivered two days later,which kind of makes the first class postage I had paid for a waste of money.
Two days later came and went, still no delivery, the next day I phoned again, to be told my second complaint has now gone to administration level and I would receive my package the next day. The next day came and went, nothing, no mail at all, never mind the package I was waiting for, I did'nt even get all the obligatory advertising crap that the neighbours did, so I know my post box is being ignored.
Now, I am in two minds about this, I have complained because I was angry, but my complaint might be the person's job, I wondered should I just accept the rubbish service and let my anger fester, or was complaining the right action, as this guy might very well be doing the same to others and bad eggs need sorting out, as how can we ever get a good service in anything if we do not complain when we are unhappy.
So, on the subject of complaining about shoddy service you have paid for, would you complain, or would you just let it go, would you accept that is the way it is, or seek to make it better ?
Do you find complaining easy or hard ?
Is complaining necessary and there a right action ?
Regarding corporations, has anyone noticed that actually finding where to complain is getting harder and harder, as if they put every obstacle in your way to make you get fed up and not complain ?
Just to note, normally I do not complain, but I am aware by not doing this I become more negative and cynical, something I need to quell and reverse.
_____________________________
Everything we are is the result of what we have thought, the mind is everything, what we think, we become - Guatama Buddha
Conservatism is distrust of people tempered by fear - William Gladstone
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Oh dear, I think I am blacklisted by the post - 
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