|
TheBanshee -> Thank you for your patience (4/4/2010 10:40:46 AM)
|
Ok, just a lil' ol' rant here. I am on hold with a company listening to promotion after promotion how I can access help online everytime (when the problem is the website in question is not working). Every minute or so the music stops momentarily (so while I might leave the phone on speaker while the music is being played, it makes me think I'm being connected to a representative), but no representative comes on, just another recording telling me how important my phone call is to them and someone will be with me shortly. After 45 minutes someone gets on line and says "Thank you for my patience" reads from script and barely speaks English, "I'm so sorry that you are having problems" and ultimately doesn't help at all but then goes on to ask if there is anything else (other than solving the problem at hand?).
Just why do they assume I am patient?
|
|
|
|
