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Postini Sales? Anyone? - 6/14/2010 10:55:31 AM

ThatDaveGuy69

Posts: 978
Joined: 6/22/2007
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I've been trying to contact sales at Postini for over 2 weeks now. I'm not even sure I want to use their service at this point but speaking to someone in their sales dept has become a sort of quest for me.

I've used their on-line request form about a dozen times. I've left messages on their voice mail at 866-767-8461 - that's their US sales office. Maybe I should try thier UK number.

I even tried calling Google directly at 650-253-0000. The rep I got did not have any numbers for Postini. Really?
First, Google owns Postini. You'd think they could call one of their own companies.
Second, Google is the world's largest internet search engine. And they don't have a phone number for Postini?! I think I've just discovered a new definition for "ironic".

Qucik, get Alanis Morissette on the phone! I'll bet Google has HER number.

</rant>

~Dave

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RE: Postini Sales? Anyone? - 6/14/2010 11:59:10 AM

NeedToUseYou

Posts: 2297
Joined: 12/24/2005
From: None of your business
Status: offline

Google is horrid for customer support, this is just a fact. Your best bet is e-mail communication, they tend to respond to that, though with some delay, or you can simply walk into their office, and they will probably tell you to e-mail them if you did that.

There stuff works, but I'm making them a fair amount of cash a month, and they've never assigned me a rep. I think it is part of their business model, as in no-overhead except for servers, electricity, and programmers. Well, 1 percent for support.

(in reply to ThatDaveGuy69)

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RE: Postini Sales? Anyone? - 6/14/2010 12:08:51 PM

Aileen1968