WyldHrt
Posts: 6412
Joined: 6/5/2008 Status: offline
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quote:
patience of a saint required for any call center. They also insisted I use a headset as I used to bang the receiver down and management was worried I'd break a phone.  It's not just call centers (although I've worked in them, too). One Monday morning, my work partner took a call from a customer who had an order going out that day. After about 30 seconds, I knew it was a nutter. When my partner got off the phone, cursing me for making him take the call, he relayed the conversation. It went like this, although the real thing was quite a bit longer: quote:
Partner: Hello, blah blah, can I help you? Customer: Yes, my order is late and I want a refund on the shipping. Partner: Can I get your order number or last name? Customer: *gives name* *partner checks the order database* Partner: Sir, your order was placed on Saturday evening. Customer: That's right. I paid for overnight shipping. It should have been here on Sunday. Partner: Sir, as noted on our website, we are closed on weekends. Customer: I know that. Where is my order? Partner: Your order is shipping today, Sir. Customer: It should have been here yesterday. Partner: Sir, we are closed on weekends. Also, Fedex does not pick up on Saturdays, and they do not deliver on Sundays. Customer: *getting angry* I understand that, but I paid for OVERNIGHT shipping, so it should have been here yesterday, today at the latest. *partner starts making gun to the head motions* Partner: Sir, our business hours and shipping schedule are clearly posted on our website. We are closed on weekends, and Fedex is closed on weekends (*not totally true, but close enough*). Your order was placed on Saturday evening, and is shipping today for delivery tomorrow. Customer: I understand all that. So, when will I get my shipping cost refunded? *headdesk*     
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