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Casteele -> RE: Are you a Best Buy fan? (1/10/2012 10:27:29 PM)
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FR
Eh, I've had good experiences and bad experiences with just about every company, large and small, from the execs down to the peon employees. It's just business as usual, in my eyes. Caveat Emptor still remains as true as ever.
As far as the two items cited (I did not go read the full article), in all honesty, what do you really expect? I'm not asking what your ideal is, or what you would like or wish for, but look all around you, look at other companies, and be honest.. Do you expect BB to not engage the time-honored tradition of employing PR bullshitters to spin every failure in a good light? Sure, it'd be nice if they were upfront and honest. It'd also be nice if attorneys were not conniving little bastards except when they're representing you. And it'd be nice if politicians really believed and stood without wavering for all their campaign promises. But we also know when to have realistic expectations.
Which is not to say what's realistic is acceptable or that we should lower our standards, either. I find much of what is realistic to be unacceptable and my expectations are lower than my standards. Look at it from the other way around. If every company out there was the poster child for being everything a consumer wants, where would you shop? Where would your loyalty be? What difference would it really make if you shopped store X or store Y if the only difference was the name on the front? And as company X, if your customers just as easily shop company Y as they do your store, what reason do you have anymore to try to be everything your customers want when you gain nothing for it? Sure, you would have a lot to LOSE if your competition was everything and you didn't measure up, but the point I'm trying to make is.. Consider ALL the implications if the market was a consumer utopia, and you might realize that it was not only untenable, but possibly even undesirable.
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