WHY Should I expect diffrent?

Collarspace Discussion Forums

Home Login Search

WHY Should I expect diffrent?

View related threads: (in this forum | in all forums)

Logged in as: Guest

All Forums >> [Casual Banter] >> Off the Grid >> WHY Should I expect diffrent?

Page: [1] 2 next > >>

Login

Message

<< Older Topic Newer Topic >>

WHY Should I expect diffrent? - 12/4/2012 5:48:09 AM

YourBigDaddy67

Posts: 34
Joined: 9/18/2012
Status: offline

I just tried to call Ally Bank and get in touch with a real person at what is left of GMAC. So what do I get? I get 5 minutes of IVR (Press one, Press two) then when I get a rep on the phone, it is clearly someone from the Philippines or Costa Rica, or Honduras. She then takes forever to get logged into her computer.

I explain the situation that I have been the only one making payments since 2010, not the co signer and that I want the Co-signer removed and want to be the only one on the account. Guess what I get, a script. I can tell from the meter in her voice that she is reading this word for word.

What ever happened to customer service, what happened to Exceeding the customer's expectation? This is Ally, the nice company that has the children in the commercials BULLSHIT!

What ever happened to hiring AMERICANS to do these jobs. You can't tell me that some welfare mother could do that same job and get her off the public dole

Post #: 1

RE: WHY Should I expect diffrent? - 12/4/2012 6:27:09 AM

poise

Posts: 9509
Joined: 7/3/2010
Status: offline

Please press 2 if you want a response.

_____________________________

When the path ignites a soul, there’s no remaining in place.

(in reply to YourBigDaddy67)

Post #: 2

RE: WHY Should I expect diffrent? - 12/4/2012 6:33:44 AM

RacerJim

Posts: 1583
Joined: 1/1/2004
Status: offline

Whatever happened to holding Obama accountable for his actions?

http://freebeacon.com/a-european-ally/

General Motors (GM) last week started buying out Ally Bank’s auto lending operations in an effort to reverse months of lagging growth.

Ally Financial Inc., formerly known as GMAC, is GM’s former auto-lending arm. Although it split from the automaker in 2006, it still garnered $17 billion in taxpayer money during the auto bailout.

GM announced on November 21 its repurchase the bank’s lending operations in Europe and Latin America at a cost of $4.2 billion. Taxpayers own about 75 percent of Ally, which has only repaid $2.5 billion of its bailout. GM still owes U.S. taxpayers nearly half of its $50 billion bailout.

Industry insiders criticized the Treasury Department for not placing Ally in bankruptcy or selling it off before the election, which would have forced the administration to acknowledge the impossibility of fully recovering bailout money.

Christopher Whalen, cofounder of Institutional Risk Analytics, told the Washington Free Beacon in April that the Obama administration was motivated by politics rather than the responsible stewardship of taxpayer dollars.

“Geithner and the rest of Treasury doesn’t want to admit that it is a mess and they’ve been lying to us for three years,” Whalen said in April. “They’re waiting until after the election [to sell the bank].”

(in reply to YourBigDaddy67)

Post #: 3

RE: WHY Should I expect diffrent? - 12/4/2012 7:42:25 AM

AthenaSurrenders

Posts: 3582
Joined: 3/15/2012
Status: offline

Seriously? A bank gives bad customer service and this becomes a rant about Obama and criticism of people on welfare?

_____________________________

Being your slave, what should I do but tend
Upon the hours and times of your desire?

(in reply to RacerJim)

Post #: 4

RE: WHY Should I expect diffrent? - 12/4/2012 7:44:13 AM

Hillwilliam

Posts: 19394
Joined: 8/27/2008
Status: offline

quote:

ORIGINAL: AthenaSurrenders

Seriously? A bank gives bad customer service and this becomes a rant about Obama and criticism of people on welfare?

It's all he knows how to do.

_____________________________

Kinkier than a cheap garden hose.

Whoever said "Religion is the opiate of the masses" never heard Right Wing talk radio.

Don't blame me, I voted for Gary Johnson.

(in reply to AthenaSurrenders)

Post #: 5

RE: WHY Should I expect diffrent? - 12/4/2012 8:02:47 AM

coykoi

Posts: 1
Joined: 7/24/2012
Status: offline

quote:

ORIGINAL: YourBigDaddy67

What ever happened to hiring AMERICANS to do these jobs.

Bad customer service is bad customer service; it doesn't matter who's doing it. ie, they're trained to follow the same protocol/script whether they're in America or elsewhere.

(in reply to YourBigDaddy67)

Post #: 6

RE: WHY Should I expect diffrent? - 12/4/2012 10:22:57 AM

theshytype

Posts: 1600
Status: offline

Sometimes, if you ask to speak with someone in America, they'll transfer you to someone who (sounds like) they're American. Whether or not they're actually located in the states is debatable, but at least we can understand each other better. I've had to do this a few times - not with Ally.

(in reply to YourBigDaddy67)

Post #: 7

RE: WHY Should I expect diffrent? - 12/4/2012 10:40:43 AM

wandersalone

Posts: 4666
Joined: 11/21/2005
Status: offline

quote:

ORIGINAL: YourBigDaddy67

What ever happened to hiring AMERICANS to do these jobs. You can't tell me that some welfare mother could do that same job and get her off the public dole

This will happen when these large companies stop hiring people offshore simply because it is cheaper.

_____________________________

Our lives begin to end the day we become silent about things that matter. Martin Luther King
Godmother of the subbie mafia
My all time favourite threads
http://www.collarchat.com/fb.asp?m=2002501
http://www.collarchat.com/fb.asp?m=790885

(in reply to YourBigDaddy67)

Post #: 8

RE: WHY Should I expect diffrent? - 12/4/2012 11:18:42 AM

stef

Posts: 10215
Joined: 1/26/2004
Status: offline

quote:

ORIGINAL: AthenaSurrenders

Seriously? A bank gives bad customer service and this becomes a rant about Obama and criticism of people on welfare?

It's RacistJim. You expected different?

_____________________________

Welcome to PoliticSpace! If you came here expecting meaningful BDSM discussions, boy are you in the wrong place.

"Hypocrisy has consequences"

(in reply to AthenaSurrenders)

Post #: 9

RE: WHY Should I expect diffrent? - 12/4/2012 1:18:01 PM

AthenaSurrenders

Posts: 3582
Joined: 3/15/2012
Status: offline

I've never come across him or the OP before. Interesting.

_____________________________

Being your slave, what should I do but tend
Upon the hours and times of your desire?

(in reply to stef)

Post #: 10

RE: WHY Should I expect diffrent? - 12/4/2012 5:48:32 PM

YourBigDaddy67

Posts: 34
Joined: 9/18/2012
Status: offline

No I am real, this profile is just to address the darker side of my personality. Not the Daddy Dom that I usually show myself as

(in reply to AthenaSurrenders)

Post #: 11

RE: WHY Should I expect diffrent? - 12/4/2012 6:31:22 PM

dcnovice

Posts: 37282
Joined: 8/2/2006
Status: offline

quote:

Seriously? A bank gives bad customer service and this becomes a rant about Obama and criticism of people on welfare?

This election does seem to have hit our right-wing brethren rather hard.

_____________________________

No matter how cynical you become,
it's never enough to keep up.

JANE WAGNER, THE SEARCH FOR SIGNS OF
INTELLIGENT LIFE IN THE UNIVERSE

(in reply to AthenaSurrenders)

Post #: 12

RE: WHY Should I expect diffrent? - 12/4/2012 6:52:12 PM

theRose4U

Posts: 3403
Joined: 8/22/2005
Status: offline

quote:

ORIGINAL: dcnovice

quote:

Seriously? A bank gives bad customer service and this becomes a rant about Obama and criticism of people on welfare?

This election does seem to have hit our right-wing brethren rather hard.

I voted for obama the first time...now I'm contemplating international relocation to anywhere but here! Scary scary stuff coming down the pipe

_____________________________

Finding a good sub is like sifting through trail mix. You find a few fruits, a lotta nuts and have to sift to get to the sweet and special ones
drama llama

(in reply to dcnovice)

Post #: 13

RE: WHY Should I expect diffrent? - 12/4/2012 7:12:28 PM

dcnovice

Posts: 37282
Joined: 8/2/2006
Status: offline

quote:

now I'm contemplating international relocation to anywhere but here!

Posters from both sides of the aisle have voiced that thought over the years, and my response is always the same three words: Need help packing?

_____________________________

No matter how cynical you become,
it's never enough to keep up.

JANE WAGNER, THE SEARCH FOR SIGNS OF
INTELLIGENT LIFE IN THE UNIVERSE

(in reply to theRose4U)

Post #: 14

RE: WHY Should I expect diffrent? - 12/4/2012 7:29:54 PM

theRose4U

Posts: 3403
Joined: 8/22/2005
Status: offline

quote:

ORIGINAL: dcnovice

quote:

now I'm contemplating international relocation to anywhere but here!

Posters from both sides of the aisle have voiced that thought over the years, and my response is always the same three words: Need help packing?

I will take it, need english or non-dictator spanish speaking country without the 6 month quarrentine for dogs australia has.
Whole obamacare is frightening
Letter friend recently got the moms medication wouldn't be paid for, but hospice care would be. Kind of anti-euthenasia when it comes to parents. I mean if we are keeping the criminals & pedophiles alive why is euthing old people ok?

Recent bills allowing no warrent downloads of websites like this one, emails & phone records have an issue with

Those are just the biggies, scary scary stuff

< Message edited by theRose4U -- 12/4/2012 7:37:44 PM >

_____________________________

Finding a good sub is like sifting through trail mix. You find a few fruits, a lotta nuts and have to sift to get to the sweet and special ones
drama llama

(in reply to dcnovice)

Post #: 15

RE: WHY Should I expect diffrent? - 12/4/2012 10:55:42 PM

descrite

Posts: 459
Joined: 5/14/2012
Status: offline

http://en.wikipedia.org/wiki/Guyana

Workin' on it.

See also: Costa Rica.

(in reply to theRose4U)

Post #: 16

RE: WHY Should I expect diffrent? - 12/4/2012 11:07:42 PM

NuevaVida

Posts: 6707
Joined: 8/5/2008
Status: offline

quote:

ORIGINAL: wandersalone

quote:

ORIGINAL: YourBigDaddy67

What ever happened to hiring AMERICANS to do these jobs. You can't tell me that some welfare mother could do that same job and get her off the public dole

This will happen when these large companies stop hiring people offshore simply because it is cheaper.

Bingo. And here's my mini Walmart soapbox - their prices are so low because they demand their suppliers to sell at a certain low cost. Suppliers can't do that while manufacturing in America, so they manufacture offshore. Because it's cheaper. Because if they don't, they're out of business. That almost happened to Rubbermaid.

And we (generic we) keep shopping there because we like the lower prices.

And it's not just Walmart - they're just my example - it's everywhere. It's cheaper for companies to hire manufacturing, customer service, various IT functions, etc., offshore. Otherwise we're spending more as customers, and we don't want that, either. Vicious circle.

And I agree with Athena - was kind of shocked to see a bad customer service thread pointing to attacking those on welfare.

_____________________________

Live Simply. Love Generously. Care Deeply. Speak Kindly.

(in reply to wandersalone)

Post #: 17

RE: WHY Should I expect diffrent? - 12/5/2012 4:09:35 PM

Nakhla

Posts: 104
Joined: 10/24/2012
Status: offline

Whether or not someone is from the US has little to do with how well someone can provide customer service.

Having experience working in a call center in a third world nation, I can tell you that much of what annoys customers has to do with how the system is set up, rather than who is speaking on the other end.

In many call center jobs, pay is almost entirely based on a series of scores. The two biggest ones that I feel effect the customer experience negatively are talk time and scripts.

Talk time means that the longer the agent works with you, the less they get paid, so if it's a complex or difficult issue, many of these people have strong incentives not to take their time to help you. There is no bonus for a job well done.

As for scripts, agents are often scored based on how closely they follow them. I've never met a one who liked them. If you knew you'd get an extra 200$ each month for saying "bobcat unicorn cupcake" at the start of each call, you'd say it, no matter how stupid you felt saying it and no matter how little relevance it had to the topic at hand.

As for another issue, many call centers are generic so that the agent you spoke to may be speaking for dozens of other companies as well, and you might be the first Ally customer she's had in half a year. Call centers frequently doubled up like that.

Though this varies, how long you wait to reach someone generally has to do with under-staffing rather than lack of effort. The lady you spoke with may well have taken a hundred calls in a row before you and the pace can be frantic: when call volumes were high at my old job, people weren't allowed breaks, lunches, or even to go to the bathroom.

Many of the people I worked with overseas were highly educated people who, for simple lack of opportunity in their home country, were working there. It is not an easy job and the pressures can be tense in unionized, poorly-regulated environments that are typical in many countries.

No-one likes phoning customer service, but walk a mile in their shoes before you judge who you're dealing with...

_____________________________

Submediant In Search Of Dominant Resolution... Formerly WestBaySlave on these forums.

(in reply to YourBigDaddy67)

Post #: 18

RE: WHY Should I expect diffrent? - 12/5/2012 4:52:03 PM

kitkat105

Posts: 1690
Joined: 11/29/2011
From: Eating dutch crunch in the Silicon Valley
Status: offline

You know... and here's a novel idea... if you really want to support a business on a local level, why don't you go to the branch in person? Your request, to me, is quite serious and I would think you would need to prove who you are also.

The person on the other end of the phone, despite how annoying they might be is only doing their job.

Yes, it's frustrating that call centers get offshored, but the reality is no American would do the job for that rate of pay.

_____________________________

"WARNING! This girl exceeds the MAXIMUM SAFE standards established by the FDA for BRATTINESS!"

Odeen's spoonful of sugar that helps the medicine go down

Charter member: Lance's Fag Hags

Secretary - ProSubs"R"Us

(in reply to Nakhla)

Post #: 19

RE: WHY Should I expect diffrent? - 12/5/2012 4:55:26 PM

absolutchocolat

Posts: 1392
Status: offline

quote:

ORIGINAL: Nakhla

No-one likes phoning customer service, but walk a mile in their shoes before you judge who you're dealing with...

QFT

honestly, until you work in customer service, you have no idea what we have to put up with. the ranting, raving screaming nightmare kind of folks who talk down to you, curse you out, and ask for your supervisor when you don't kiss their ass. the industry has a high turnover rate for this reason, so the recent surge in outsourcing doesn't surprise me.

(in reply to Nakhla)

Post #: 20

Page: [1] 2 next > >>

All Forums >> [Casual Banter] >> Off the Grid >> WHY Should I expect diffrent?

Page: [1] 2 next > >>

Jump to:

New Messages	No New Messages
Hot Topic w/ New Messages	Hot Topic w/o New Messages
Locked w/ New Messages	Locked w/o New Messages

Post New Thread

Reply to Message

Post New Poll

Submit Vote

Delete My Own Post

Delete My Own Thread

Rate Posts

Collarchat.com © 2025

Terms of Service

0.094