RE: OnTape:Rep Won't Let Customer Quit AOL

RE: OnTape:Rep Won't Let Customer Quit AOL (Full Version)

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Kedikat -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 1:00:50 AM)
I had a wonderful time trying to cancel my hotmail plus account. For several years they have auto renewed the account, even though they told me it was cancelled due to my card having expired ( I never gave them the renewed card number ). Every year I got a notice that my card date had expired, so it would not be renewed. Then they renewed it. So this year I actually tried to cancel it. HAH! After actually getting to the spot where you cancel it, they would not do it, because I did not recall the last 4 digits of the old credit card I had used. So I emailed the indicated contact email. Told them I did not recall the number, just cancel it. Round and round we went.......like arguing with robots. They could not cancel the account that I logged into with my username and password, to cancel it from, because it might not be me! haha. I noted their lack of faith in their own systems integrity in a followup email, but robots have no sense of irony. Eventually it got done. And overall I found it a bit fun to deal with the morons. The upshot is they made it almost impossible for me to quit using a service that they warned me every year would be cutoff due to lack of payment from a cancelled credit card :) Sometimes I really like talking with idiots. They can be fun. Informing an idiot that the call is being taped can make a world of difference in quality of customer service. Goofy shit.

Angellica -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 1:24:15 AM)
I guess I'm an AOL fan. I've been with them off and on for over 6 years. I've cancelled my account several times and keep going back to them. I've received as much as 2 full years of continuous service for free when I tried cancelling before. I now have broadband AOL and love it.

pahunkboy -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 3:02:25 AM)
quote: ORIGINAL: Kedikat I had a wonderful time trying to cancel my hotmail plus account. For several years they have auto renewed the account, even though they told me it was cancelled due to my card having expired ( I never gave them the renewed card number ). Every year I got a notice that my card date had expired, so it would not be renewed. Then they renewed it. So this year I actually tried to cancel it. HAH! After actually getting to the spot where you cancel it, they would not do it, because I did not recall the last 4 digits of the old credit card I had used. So I emailed the indicated contact email. Told them I did not recall the number, just cancel it. Round and round we went.......like arguing with robots. They could not cancel the account that I logged into with my username and password, to cancel it from, because it might not be me! haha. I noted their lack of faith in their own systems integrity in a followup email, but robots have no sense of irony. Eventually it got done. And overall I found it a bit fun to deal with the morons. The upshot is they made it almost impossible for me to quit using a service that they warned me every year would be cutoff due to lack of payment from a cancelled credit card :) Sometimes I really like talking with idiots. They can be fun. Informing an idiot that the call is being taped can make a world of difference in quality of customer service. Goofy shit. It pisses me off when I have to close out a credit card number due to these aggressive tactics. Once bitten, I never do business with "them" again. Here is the audio http://www.break.com/index/aolhell.html

DominaSmartass -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 3:21:31 AM)
I haven't looked at the link referenced in this thread yet but I could probably recite the conversation verbatim. I've known for about 3 years now that you can get absolutely free aol by picking up a free trial disc, calling to cancel when it's time, and just saying the right things. You can't be TOO sure you want to cancel but come up with complaints (valid ones, indeed) like about how slow, pricey, annoying, etc. aol is. They will ALWAYS tell you that you need another free month to keep exploring the aol special features. I've done this twice and gotten a free account for probably 2.5 years or so total until, each time, some sales rep finally let me quit. I was almost sad to go. Almost.

ray64 -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 3:46:48 AM)
I cancelled Aol back in Jan. I told them they were Overpriced, Overrated, and over valued. I informed them in clear and precise English that no further charges would be tolerated from them and should they attempt such the Gov't would have another complaint to add to their growing list against AOL. I didn't want their garbage. My computer must really like being free from aol as it hasn't locked up since. Aol has so much spyware attached that its a joke and a bad one at that.

mnottertail -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 9:45:59 AM)
Ja, can you get him to work over misssix? that slut has been 29 since I been 29. I suppose that is ModOne or admin or the owner but goddamn......... Time does not stand still in CM land. How come since many have birthdates filled in the system don't get the gimmick and go to it? The sluts know I am at a Sebeka ISP, cause none of them girls live here, or I would already own them.

kiska -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/22/2006 4:35:42 PM)
ROFL I've often wondered just who is the mysterious MissSix ...

wolffeathers -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/24/2006 10:46:45 PM)
Have to add in my two cents. First, I'm a computer tech, and I used to work sales at AOHell. In sales, we were told not to keep them, but to upgrade. If they had dial up, sell them broadband (and forget to mention that you pay the price of AOL as well as your cable/dsl/T1 connection). I haven't worked for them in years, but it's not hard for a unmentionable to set up an accout. and, the only way to get rid of it is to format. Safest too, if you had a password saved.

michaelGA2 -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/24/2006 10:52:27 PM)
laughing my ass off does this mean i can get another year of free service if i agree to stay with CollarMe? LOL

Termyn8or -> RE: OnTape:Rep Won't Let Customer Quit AOL (6/25/2006 12:29:55 AM)
With big companies, lateral thinking works best because they can't do it. First of all never let enything charge your bank account or phone bill. Credit card only. If you can't afford a credit card you can't afford the most expensive end user ISP around. All day long they advertise $11 a month. Had a girl shacked up here a while back, ran up the phone bill on 900 calls when was at work. I didn't think of it, but when the collection agancy called we told then she was under 18. So much for that. Telemarketers better fucking hope I don't have too much time on my hands. I will talk to them for hours, but not buy anytthing. Junk mail all gets returned with a bonus. We try to get it over first class weight so they have to pay. Cancel AOL ? They WISH I would. What's more I will use my FTP space, so many don't you know. And I beat them down o $10 a month for BYOA and I pay $16 a month for DSL from SBC. This is $1.05 more than their ridiculous monthly charge for dialup. They ever piss me odd I will report the CC lost or missing, and change the telephone account. With AOL billed to a CC, if you report it lost/stolen you get a new number, then they can't bill you. If those 900 number assholes want to play, they admit to pandering to a minor. See where I am going here ? There are ways. You are not completely at their mercy. BTW, the girl was 30, we just told them she was under 18. :-) T

Seekingatoy -> RE: OnTape:Rep Won't Let Customer Quit AOL (7/30/2006 9:20:37 PM)
~WONDERS WITH A SMILE HOW WE WENT FROM DISCUSSING AOL AND ITS INFINITE WAYS TO BE ABLE TO USE THE TERM ON COMMERCIALS THAT IT HAS THE HIGHEST CUSTOMER BASE BY OFFERING FREE SERVICE TO THOSE WHO ARE NOT SATISFIED TO WICCA BUT ...SMILES~ I think thats how AOL can say without lying that it has a very high customer base not for the paying clientelle but for every suer even those getting free service for complaints. My mother paid perminutes use about 2 years ago but changed to a monthly rate. She thought she would only use it a few minutes a month but used it quite abit..she should have complained and gotten free service from them as well I see lol damn I should call her its not too late, is it?

Seekingatoy -> RE: OnTape:Rep Won't Let Customer Quit AOL (7/30/2006 9:21:56 PM)
suer I meant user of course...I have dyslexic fingers at times

IronBear -> RE: OnTape:Rep Won't Let Customer Quit AOL (7/30/2006 10:17:40 PM)
Man I wish we could do this here and publish the crap we get from Telstra, Optus and a few other companies whose response ranges from condecending to abusive.. Some of them have loged that every call on my land line is put through a speaker (totally legal here) and there copuld be witnesses as a couple of companies have found out in court. But it is illegal without the necessary federal permits to record telephone conversations and those who are permitted to do so myst have a "BEEP" played every 15 seconds to warn all parties that the call is being recorded. (This does not apply to emergency services who record all incomming calls and the Fed Sec Svcs of course)..

SusanofO -> RE: OnTape:Rep Won't Let Customer Quit AOL (7/30/2006 11:24:52 PM)
Because they are still taking subscription customers, when any other ISP service provider is taking on more advertisers, not relying on just subscribers, to make their business grow. AOL just caught on to this, and for years now they've been losing, vs. making, more money, while the competition has surpassed them greatly as far as profits. Next year, though, AOL will not be taking on any new subscribers, and will be relying on getting more advertisement revenue. If this plan to increase their income fails, they are up a creek, and they do consider it a gamble. They are planning to try to hang on to the subscribers they do have. Which is why this poor customer probably had this experience. My source for this is last week's TIME magazine, btw. - Susan

MasterKalif -> RE: OnTape:Rep Won't Let Customer Quit AOL (7/31/2006 12:08:48 AM)
wow AOL really sucks....I am glad I never bought into them like everyone was telling me to...I remember my ex-girlfriend's mother telling me wonders, how it was easy to use, the anti-spyware they had, how it was cheap, etc....and when I used it (at my ex's place) it was unbelievably slow dial up, not so easy to use, or a pain to use...and the spyware only got rid of the easy worms and stuff. I told them to switch but they were set in their ways...I myself did not listen to those telling me wonders about AOL and went with Verizon which I at least had broadband and could include my phone service as well...however they were also a pain in their own way. I now have Cox, which is pretty good and very fast.[:)]

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