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LookieNoNookie -> RE: Just because I understand, doesn't mean I care (4/29/2013 4:54:24 PM)
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quote:
ORIGINAL: Kaliko
quote:
ORIGINAL: LookieNoNookie
I am only responsible for what I said.
(Not what you understood).
I see that people like this, and it is clever, but I don't agree. I think it's on me to communicate clearly. How I speak to my daughter is different than how I speak to my mother, how I speak to my coworker is different than how I speak to my friend. I do try to make myself understood.
quote:
ORIGINAL: TheHeretic
I'm going to remember that one, in case I do wind up getting a call from HR. Thanks.
And I don't think it works well in defense to human resources, either. As an example (and I know this thread isn't about this in particular, but..) telling someone they look nice are the words out of your mouth. Telling someone they look nice and staring at them for 20 seconds is a different sentiment altogether. We do need to be responsible for how we are understood...especially in the workplace.
Absolutely true Kaliko but....you can be as clear as a summer rain and some will misunderstand you.
As a manager, it is your job to be as clear as you can be but...once the data has been transferred, your people have a responsibility...to translate that in to profits/better service/faster times, whatever.
Your responsibility is to do an exceptional job at transferring (not translating) appropriate customer/staff/employer data.
If they're good at their job, they will interpret it correctly, and even (hopefully) improve on what you transferred, and naturally, those that do, will advance.
It is not, however, your responsibility to constantly be educating them how to think. After about 25 or so, their parents and life's job is done with preparing them with the basics.
Through those first 25 years they had one additional responsibility....some took advantage of it (some didn't): Learn from each experience and translate that into skill sets.
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