quote:

ORIGINAL: LittleGirlHeart

They were not up front about about returning it costing 35 dollars. They had said it was risk free to return, and i was guaranteed to love it. I don't love it i hate it, now they're like well it's 35 dollars to return it and the cost of shipping is your responsibility too.

After i told them this was un satisfactory and the company had mis represented it's policies 3 times now, they had the gall to ask if there was any body i'd want to turn the line over to. I told them if i am mad enough to drop all business i have with Atnt over this mis representation, why in gods green earth would i recommend you to any one else or drumb up business for your company by giving this line over to someone?

She said she'd submit a refund claim and it'd take 45 days to hear back ok?

Since they did not clearly state all this up front, and they misrepresented the 14 day "risk free" return policy can i fight them with my bank should they decide, i just have to suck up their mis representation?

quote:

ORIGINAL: DsCouple23

quote:

ORIGINAL: LittleGirlHeart

They were not up front about about returning it costing 35 dollars. They had said it was risk free to return, and i was guaranteed to love it. I don't love it i hate it, now they're like well it's 35 dollars to return it and the cost of shipping is your responsibility too.

After i told them this was un satisfactory and the company had mis represented it's policies 3 times now, they had the gall to ask if there was any body i'd want to turn the line over to. I told them if i am mad enough to drop all business i have with Atnt over this mis representation, why in gods green earth would i recommend you to any one else or drumb up business for your company by giving this line over to someone?

She said she'd submit a refund claim and it'd take 45 days to hear back ok?

Since they did not clearly state all this up front, and they misrepresented the 14 day "risk free" return policy can i fight them with my bank should they decide, i just have to suck up their mis representation?

If you used a debit account, you can say this is an unwanted/fraudulent transaction and have your bank return the money, then ATT will have to file a claim and fight to get those funds.

You can also report them to the Consumer Financial Protection Bureau

Could write a Ripoff Report with a true account of the situation

Ask to speak to a Manager, and tell them that you will do all these things if they don't refund the money, and that 35 dollars is not worth hours upon hours of their time to deal with contesting the withdrawal on the account as fraudulent.

These may work. Did you use Credit card or Debit?

quote:

ORIGINAL: LittleGirlHeart

I gave them a debit card. I did tell the one lady that if they did go ahead and charge me this fee, that i will go to my bank and tell my bank this was not an authorized fee. and fight it through my bank. she just said ok, sorry to hear that. And i chewed them out when i was told shipping costs would be my responcibility and she said well i can give you a pre printed lable if you want. I said yes, it's the least your company can do after all this stress and hassle.

quote:

ORIGINAL: DsCouple23

quote:

ORIGINAL: LittleGirlHeart

They were not up front about about returning it costing 35 dollars. They had said it was risk free to return, and i was guaranteed to love it. I don't love it i hate it, now they're like well it's 35 dollars to return it and the cost of shipping is your responsibility too.

After i told them this was un satisfactory and the company had mis represented it's policies 3 times now, they had the gall to ask if there was any body i'd want to turn the line over to. I told them if i am mad enough to drop all business i have with Atnt over this mis representation, why in gods green earth would i recommend you to any one else or drumb up business for your company by giving this line over to someone?

She said she'd submit a refund claim and it'd take 45 days to hear back ok?

Since they did not clearly state all this up front, and they misrepresented the 14 day "risk free" return policy can i fight them with my bank should they decide, i just have to suck up their mis representation?

If you used a debit account, you can say this is an unwanted/fraudulent transaction and have your bank return the money, then ATT will have to file a claim and fight to get those funds.

You can also report them to the Consumer Financial Protection Bureau

Could write a Ripoff Report with a true account of the situation

Ask to speak to a Manager, and tell them that you will do all these things if they don't refund the money, and that 35 dollars is not worth hours upon hours of their time to deal with contesting the withdrawal on the account as fraudulent.

These may work. Did you use Credit card or Debit?

quote:

ORIGINAL: DsCouple23

quote:

ORIGINAL: LittleGirlHeart

I don't have 35 dollars to waste on something they misrepresented so it shouldn't be charged to me at all. 35 dollars isn't so "only" wheny ou need to account for everything you spend, because it all hurts the bottom line if it's wasted .

They haven't billed me yet, i just got the phone saturday, and I just called to cancel today. i dont know if they were going to bill it off my debit card or add it to my account bill. But as soon as they recieve the phone they WILL be billing me for the return of it.

quote:

ORIGINAL: DsCouple23

Well , wait for the label, and then send that thing back. Thankfully it's only 35 $ instead of if you where doing it with an Iphone5S, which would cost wayy more and would tie up way more of your funds.

How long ago was the transaction / withdrawal?

quote:

ORIGINAL: LafayetteLady

They presented you with a contract when purchasing the phone. All of these things are spelled out in the contract. You obviously didn't read it.

quote:

ORIGINAL: LafayetteLady

They presented you with a contract when purchasing the phone. All of these things are spelled out in the contract. You obviously didn't read it.

quote:

ORIGINAL: VideoAdminChi

As LittleGirlHeart corrected the mistaken assumption that there was a written contract, that tangent does not need to continue.

quote:

ORIGINAL: LittleGirlHeart

Ok. I talked to a manager, he saild i will only be charged 13.86 the taxes for recieving the phone. Still annoying, still wasnt made aware, but its a way less devistating blow.

quote:

ORIGINAL: DsCouple23

quote:

ORIGINAL: LittleGirlHeart

Ok. I talked to a manager, he saild i will only be charged 13.86 the taxes for recieving the phone. Still annoying, still wasnt made aware, but its a way less devistating blow.

Well done.

quote:

ORIGINAL: littlewonder

You're screwed. Read the fine print next time. There's a reason why you are given forms to sign. If you can't be bothered to read the rules then don't yell that you got screwed.

ETA: Even if it was done over the phone, they send you the rules either by email or mail. It's up to you to read the rules and agree or not agree. When ordering by phone you are implying you understand. If you don't then again, that's your problem.

quote:

ORIGINAL: VideoAdminChi

As LittleGirlHeart corrected the mistaken assumption that there was a written contract, that tangent does not need to continue.