What the fuck does it take to get a deceased family member off mailing and calling lists?

What the fuck does it take to get a deceased family member off mailing and calling lists? (Full Version)

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jlf1961 -> What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:02:44 AM)
I have contacted Global Life, Allstate, Farmers, and about 6 other insurance companies repeatedly to inform them that my mom passed away 6 years ago. Yesterday, she received an enrollment form from Global Life, strangely she "requested" it to be sent to her. So I called their customer service line. Me: If I get a policy for my mom, do I include her death certificate as a verification of health, and will the policy pay off immediately? Customer Service: Sir, I dont understand your question. Me: Your enrollment form requires a physicians statement of the health of the person wanting insurance. Customer Service: Yes, we cannot process the application without it. Me: Will my mother's death certificate do, or do I have to get her doctor to explain in his words that she is dead? Customer Service: A deceased individual cannot get insurance sir. Me: Well your letter says she requested the form. Customer Service: Perhaps she did it before she passed away, how long ago did she die? Me: Six years ago last Thursday. Customer Service: Are you sure sir, is it possible you are mistaken? Me: Quite sure, had to go to the hospital at 3 in the morning to tell them where to send her remains, remember picking out what to put her ashes in, the guest book, all of it. Customer Service: Then how could she have requested the form? Me: She didnt you moron, now take her the fuck off your mailing and calling lists. Customer Service: Yes sir. Can I have her mailing address please? Me: when I called and gave you her name, you were able to pull up her information on your computer, now you cant? Customer Service: No sir, the systems are different.

MalcolmNathaniel -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:11:37 AM)
Put "Return to Sender, Recipient Deceased" on the mail and send it back. It won't stop them all though.

searching4mysir -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:13:00 AM)
My father passed in 1977. We still get mail in his name and telemarketing calls for him.

GoddessManko -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:16:18 AM)
Just terrible, I would consult an attorney on if you can sue for harassment personally. Might be a stretch but worth a shot, especially that they imply she REQUESTED these forms, it's just an outright fallacy.

tommonymous -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:20:45 AM)
It could make for an entertaining defamation/ libel suit. I mean, if she's deceased, surely she's an angel in heaven now, right Jeff? So, for them to insinuate that she's not is besmirching her good name. I think you have grounds here, man. [;)]

LadyConstanze -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:27:24 AM)
We had our current landline number for something like 7 years now, we still get calls for the people who used to have that number, same BS with "We are calling because you required the call", well if family B really requested them to call, they're damned tardy if the call happens 7 years too late....

Rule -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:27:53 AM)
quote: ORIGINAL: jlf1961 Yesterday, she received an enrollment form from Global Life, strangely she "requested" it to be sent to her. I presume that the people who work for GL got fathered by someone. I wonder why the mothers who chose those people to father their children considered them to be suitable father stuff.

MattUK2 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 9:37:17 AM)
I had out up a website for my mother-in-law and after she passed I contacted the host and closed the account. I did this on their instant chat. I clearly said my mother-in-law has died and I need to take the site down wheat do I do? Good day, Sir, I see that you wish to no longer use our services. Would you please tell me why? Perhaps we can offer you a discount. Didn't you read what I just wrote - she's dead! Don't need it anymore. Perhaps you would like to park the domain for later use. If her name was Jesus Christ I'd consider it, but she ain't coming back, so stop the service. Would you be interested in a discount off the service you have now? Look one more time- SHE'S FUCKING DEAD AND SHE AIN'T COMING BACK! STOP THE SERVICE. Okay we will do that, and thank you for blah, blah . . . But that wasn't the end of it I still get emails asking me to come back and how they can help me make her more profitable by using Facebook,etc.

MasterCaneman -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 10:16:54 AM)
You can't. I worked for a mail advertising firm for awhile, and they use databases that are often horribly managed. Add to it people who often simply don't give a shit, and the name will be recycled forever. My dad, who passed away in '82, is still getting ads and offers, even though his last (Earthly) address was two thousand miles away. Somehow, his data followed my mom, and at least once a month I get something meant for him. It's all part of the 'scattergun' advertising approach, in that while the intended recipient is singing with the choir invisible, whoever gets the ad might think "Hey! That's a great deal!". This is the mindset you're up against, and they can afford to waste millions on this method, as it evidently does pay off. In order to avoid legal issues, all they had to do is add in "Or Current Resident" and they're home free.

freedomdwarf1 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 11:44:58 AM)
I used to live with a friend who sadly died in 2004. Like a lot of people, he left a few loose ends with regard to some small unpaid debts. Since he died, I've lived at about 4 different addresses before ending up where I am now. Last year, I was still getting mail sent to me at my current address where I've been for the last 5 years. He has never lived here and not at my previous addresses either.... because the poor bastard is dead! However, one particular debt recovery agency was still chasing him for his debt. After returning many letters over the years (as in, several hundred) as "Return to sender", "Recipient is DECEASED", and "Not at this address", I finally lost my cool.... Me: Is that xyz company?? Them: Yes sir. This is the debt recovery section. How may I help you? Me: It is concerning your client client company... You are trying to recover this debt?? Them: Yes sir. Can I have the Reference number, the one stated on the letter. Me: Sure. It's.. abcd12345. This letter is dated dd/mm/yy (7 days ago). Them: Thank you. We have been trying to contact you for the last couple of months. Me: I'm not Mr abc, I am ringing on his behalf and you have been pestering me for more than 5 years now and you won't stop! Them: Is Mr abc there so we can speak with him? Me: No, he isn't. He died in October 2004. As you will have noticed that every letter you've ever sent has been returned as "Deceased" and "Not at this address". Them: But this is the last known address we have for him - it's on our records. Me: No! He has never lived here and neither at MY previous address where you've been writing to. Them: But it's on our records Sir!! [in that nasty "I'm better than you" mr tin-pot god jobs-worth type of voice] Do you know Mr abc?? If we don't receive payment in the next 7 days we will be proceeding further and sending in bailiffs to recover goods. Me: Yes, I did know Mr abc because I lived with him for four years in a house-share. And as I keep telling you, he's DEAD! He died in October 2004!! None of his goods are here for you to recover. Them: Can you prove that sir? Me: How do you expect ME to prove that someone else has died?? If you don't believe me, check with the {name} Hospital. He was in Brown Ward, Level 2, in the Intensive Care Unit. He died at 8:20pm on 8th October, 2004. Them: Can you forward the death certificate to us? Me: No. I can't provide that as I'm not a family member. I don't get to see it. I only lived with him in a shared house for 4 years. You would need to contact other members of his family. Them: Thank you. I will make a note on the file for future reference. Me: Please do! And make sure it's all capitalized so no-one else can miss it! If I get any more of these threatening letters, I am going to sue your company for harassment. Them: <click!> They hung up! Lo and behold, one week later I get a bailiffs warrant issued by them to recover goods for the outstanding debt. So.... I deliberately phoned out of office hours and left a message on their wonderful answering service.... Me: Hello, it's me again. I phoned a week ago on behalf of Mr abc about his debt that you are persuing and threatening to send in the bailiffs. Seeing as this message IS being recorded, I am informing you one last time, for the record, that Mr abc died in 2004 and has never ever lived at this address. Check the census and council tax records - he has never lived here!! <click> End of message. The following morning I get a strange phone call from xyz debt recovery company. Them: Hello. This is xyz company. You left a message on our answering service last night. We cannot make any sense of your message. Is this Mr abc?? Me: No. I'm not Mr abc. He died in October 2004 and has never lived here. And if you think it's him trying to pull a fast one, I can prove who I am and I'm not Mr abc! Them: Can we speak with Mr abc?? [by now I'm getting really really pissed off big time!] Me: Sorry, no. Did you not hear what I just fucking said?? Mr abc died in October 2004! Them: Oh. Sorry. [pause] Do you have a forwarding address for him?? Me: Are you thick or just taking the fucking piss?? HE'S FUCKING DEAD YOU MORON!! He's been DEAD for NINE...FUCKING...YEARS!! Them: But we need a forwarding address for our files. Me: Ok Ok... If you really need it. Type this on your computer R-E-A-L-L-Y F-U-C-K-I-N-G S-L-O-W-L-Y so that everyone can see this. Oh, by the way, is this conversation being recorded?? Them: Yes sir. We record most of our phone calls for training and security purposes. Me: Oh goody!! Ok..... [draws breath, and in my best-est dead-pan voice] You can contact Mr abc at.... The Garden of Rememberence, [hears keyboard keys being rattled in the background] Centre section - where the rose bushes are planted, [more keys being rattled in the background] Crematorium Lane, [more keys being rattled in the background] {town} Crematorium, [more keys being rattled in the background] {town}. Postcode is abc123. [more keys being rattled in the background] [silent pause] Have you got that?? Them: Yes sir. Thank you very much. We will amend our records accordingly. Me: Thank fuck for that!! About frigging time too! Them: We will be intructing our bailiffs to call at his new address. Me: Good luck with that. By the way, if you wish to speak with Mr abc personally, may I suggest you engage the services of a Medium? [obvious puzzled silence]....And while you're at it, you might find that a shovel would come in handy! <click> I ended the call. Strangely enough, we didn't see any bailiffs and haven't heard from them since! [:D]

LadyConstanze -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 12:30:19 PM)
I shouldn't laugh... Can you imagine that if somebody dies and the grieving family members have to deal with all this BS?

SweetAngel43211 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 12:46:22 PM)
A friend of mine had this problem with her Grandma. This credit card company kept calling stating that although she had kept a zero balance for over two years she still needed to pay her annual fees and such.. They had contacted the company when she died and thought it was all taken care of right after she passed... They said we thought this card was cancelled.. Please cancel it now and they said they would need her confirmation in order to do that... They kept telling them she was dead and that wasn't possible.. They said okay but do you have a forwarding address or other phone number we can call? After months and months of calls her mom finally gave them the phone number and address of where she is buried.. A week later they called back asking if they knew that the number and address were for a cemetery and they said yes we figured you could have one of the workers carry a phone out to her grave because that is the only way you are going to talk to her she is dead!!! They finally got the message and quit calling...

JstAnotherSub -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 1:11:27 PM)
My mom died in 2000. I have moved since she passed away, although she never lived with me at my former address that I was at for 18 years. I get mail here for her. I get mail here for my ex husband, who has never lived here (we separated in 2002 and I moved in 2009. WTF knows. I have gotten so much insurance junk mail for the both of them in the past 6 months, it is almost funny.

sloguy02246 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 1:14:56 PM)
My daughter passed in August of 1999 at age 20. She had a Capital One Master Card with a small balance which I paid off. A couple of months later I called Capital One to explain the situation and asked them to cancel her account, which they agreed to do. In the almost 15 years since then, she has continued to receive "special upgrade" offers for her card. But the funniest of all was last week (on February 3) when she received an account statement (first class mail with "account statement" printed on the envelope) from them (first statement in years) confirming that her account balance continues to be zero. I know it might not be how others would feel, but to me it feels kinda good just knowing that in a way she is still out there roaming around somewhere in electronic la-la land - and may well be forever, thanks to modern day marketing bureaucracy.

jlf1961 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 1:24:20 PM)
quote: ORIGINAL: sloguy02246 My daughter passed in August of 1999 at age 20. She had a Capital One Master Card with a small balance which I paid off. A couple of months later I called Capital One to explain the situation and asked them to cancel her account, which they agreed to do. In the almost 15 years since then, she has continued to receive "special upgrade" offers for her card. But the funniest of all was last week (on February 3) when she received an account statement (first class mail with "account statement" printed on the envelope) from them (first statement in years) confirming that her account balance continues to be zero. I know it might not be how others would feel, but to me it feels kinda good just knowing that in a way she is still out there roaming around somewhere in electronic la-la land - and may well be forever, thanks to modern day marketing bureaucracy. My mother supported a Native American school on the Pine Ridge reservation, and I receive donation requests in her name every year, which I fill out, in her name and continue to donate $200 every year. That is my way of keeping her alive. It is much better than the 9 pieces of mail I get from insurance companies, medical supply companies, and those morons selling burial insurance.

mnottertail -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 1:26:07 PM)
go to the post office, put this address as a permanent forward: (name of deceased) 10 Mt Moriah Drive Deadwood, SD 57732

tj444 -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 2:42:44 PM)
quote: ORIGINAL: jlf1961 I have contacted Global Life, Allstate, Farmers, and about 6 other insurance companies repeatedly to inform them that my mom passed away 6 years ago. Yesterday, she received an enrollment form from Global Life, strangely she "requested" it to be sent to her. In Canada if mail like that wasn't paid first class and instead paid with a reduced "bulk" rate then "return to sender, person deceased" never reaches the business sending the junk mail.. all returned junk mail is simply destroyed, not returned, so the business can't remove the name/address from their mailing list cuz they simply don't know.. which in part explains why people continue to get that mail.. I expect it works the same in the US.. and I have no explanation for dumb customer service reps.. but can you imagine trying to collect on a policy from an insurance company that hires people that dumb?..

ShaharThorne -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 6:20:07 PM)
The electric bill is still in my dad's name. When our service light went out, the company asked for his social. I told them that I did not know it but gave them my mother's social instead. They came out and put a new bulb in. I get collection bills on something I have no idea what it is about. My former doctor tried (more like his wife tried to take over the practice) to charge me for a shot that Medicaid and Medicare covered. I walked up to the secretary and she was so apologetic that I received a bill.

littlewonder -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 8:05:56 PM)
My husband died 20 years ago and I still get the odd mail addressed to him.

MasterCaneman -> RE: What the fuck does it take to get a deceased family member off mailing and calling lists? (2/11/2014 8:19:06 PM)
quote: ORIGINAL: tj444 quote: ORIGINAL: jlf1961 I have contacted Global Life, Allstate, Farmers, and about 6 other insurance companies repeatedly to inform them that my mom passed away 6 years ago. Yesterday, she received an enrollment form from Global Life, strangely she "requested" it to be sent to her. In Canada if mail like that wasn't paid first class and instead paid with a reduced "bulk" rate then "return to sender, person deceased" never reaches the business sending the junk mail.. all returned junk mail is simply destroyed, not returned, so the business can't remove the name/address from their mailing list cuz they simply don't know.. which in part explains why people continue to get that mail.. I expect it works the same in the US.. and I have no explanation for dumb customer service reps.. but can you imagine trying to collect on a policy from an insurance company that hires people that dumb?.. Which is precisely why they were hired, if you think about it.

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