LOL .....if you figure that out let us all know. [;)] If you need help on the this side the forums, then you contact MOD3 but if you need help on the profile side ....sorry you have to keep e-mailing support. Sorry I am not much help...good luck to you.
wildcat1, you will need to continue to deal with Support, though I hardly think that you have been trying to get their attention for months when this account isn't that old.