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I can't log in properly - 1/8/2015 7:46:18 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

Not sure exactly where to post my question. There doesn't seem to be a group specifically for website problems so I will start here and see how it goes.

When I log in I get the red "You were successfully logged in" message at the top of the page.
However, I can only see the reduced set of buttons on the left that you see when you are not logged in.
I am also seeing the username/password prompts, suggesting that I am not logged in.

So although the message says I am logged in, I am only getting the functionality of someone who is not logged in.

The fact that I can get into these message boards and post here suggests that I am actually logged in.

Anyone got any suggestions?

Post #: 1

RE: I can't log in properly - 1/8/2015 7:55:12 PM

stef

Posts: 10215
Joined: 1/26/2004
Status: offline

http://www.collarspace.com/personals/support.htm

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Welcome to PoliticSpace! If you came here expecting meaningful BDSM discussions, boy are you in the wrong place.

"Hypocrisy has consequences"

(in reply to CruelAndNasty789)

Post #: 2

RE: I can't log in properly - 1/8/2015 7:55:20 PM

camille65

Posts: 5746
Joined: 7/11/2007
From: Austin Texas
Status: offline

That happened to me today when I tried to log in on my iPad, but it is totally possible I've forgotten my password.

Sorry no suggestions for you!

_____________________________

~Love your life! (It is the only one you'll get).

(in reply to CruelAndNasty789)

Post #: 3

RE: I can't log in properly - 1/8/2015 7:57:21 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

Stef: I've tried that. But all it does is ask me to log in!!!

Can I contact the support people through this board?

(in reply to camille65)

Post #: 4

RE: I can't log in properly - 1/8/2015 8:42:15 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

Does anyone know how I can contact the CollarSpace support people from here?

(in reply to CruelAndNasty789)

Post #: 5

RE: I can't log in properly - 1/8/2015 8:51:21 PM

stef

Posts: 10215
Joined: 1/26/2004
Status: offline

That link is your only way. If you're unable to log in with your account, create another one and try contacting them via that one.

_____________________________

Welcome to PoliticSpace! If you came here expecting meaningful BDSM discussions, boy are you in the wrong place.

"Hypocrisy has consequences"

(in reply to CruelAndNasty789)

Post #: 6

RE: I can't log in properly - 1/8/2015 8:52:37 PM

LookieNoNookie

Posts: 12216
Joined: 8/9/2008
Status: offline

quote:

ORIGINAL: CruelAndNasty789

Not sure exactly where to post my question. There doesn't seem to be a group specifically for website problems so I will start here and see how it goes.

When I log in I get the red "You were successfully logged in" message at the top of the page.
However, I can only see the reduced set of buttons on the left that you see when you are not logged in.
I am also seeing the username/password prompts, suggesting that I am not logged in.

So although the message says I am logged in, I am only getting the functionality of someone who is not logged in.

The fact that I can get into these message boards and post here suggests that I am actually logged in.

Anyone got any suggestions?

You're logged in.

(in reply to CruelAndNasty789)

Post #: 7

RE: I can't log in properly - 1/8/2015 8:55:16 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

@LookieNoNookie: Yes I am logged in, but I am only getting the functionality of a non-logged-in user

Is there an email address I can use to contact the support people?

(in reply to LookieNoNookie)

Post #: 8

RE: I can't log in properly - 1/8/2015 8:55:43 PM

LookieNoNookie

Posts: 12216
Joined: 8/9/2008
Status: offline

quote:

ORIGINAL: CruelAndNasty789

Does anyone know how I can contact the CollarSpace support people from here?

Yes....www.collarspace.com/ooops/fuck/sorry/won't happen again/reallysorry/shitdidIdoitagain?/gawdammit/Ifuckedup/tryonemoretime/ohyouboughtthatdidn'tyou?/tryagain/fuck/sorry/won'thappenagain/again?/sorry

(in reply to CruelAndNasty789)

Post #: 9

RE: I can't log in properly - 1/8/2015 8:56:58 PM

LookieNoNookie

Posts: 12216
Joined: 8/9/2008
Status: offline

quote:

ORIGINAL: CruelAndNasty789

@LookieNoNookie: Yes I am logged in, but I am only getting the functionality of a non-logged-in user

Is there an email address I can use to contact the support people?

See above.

There's a "contact us" link on that page.

(in reply to CruelAndNasty789)

Post #: 10

RE: I can't log in properly - 1/8/2015 8:58:58 PM

LookieNoNookie

Posts: 12216
Joined: 8/9/2008
Status: offline

quote:

ORIGINAL: CruelAndNasty789

@LookieNoNookie: Yes I am logged in, but I am only getting the functionality of a non-logged-in user

Is there an email address I can use to contact the support people?

(By the way @CruelAndNasty789....using @ symbol to respond to someone in a forum such as this is the equivalent of calling every female from New Jersey "Mademoiselle"....or "babe").

< Message edited by LookieNoNookie -- 1/8/2015 8:59:59 PM >

(in reply to CruelAndNasty789)

Post #: 11

RE: I can't log in properly - 1/8/2015 9:09:11 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

@LookieNoNookie: Many thanks for using me as an outlet for your over-active mind!

Has anyone got any sensible and constructive advice?

(in reply to LookieNoNookie)

Post #: 12

RE: I can't log in properly - 1/8/2015 9:28:40 PM

Spiritedsub2

Posts: 3316
Joined: 7/18/2012
Status: offline

quote:

ORIGINAL: LookieNoNookie

quote:

ORIGINAL: CruelAndNasty789

@LookieNoNookie: Yes I am logged in, but I am only getting the functionality of a non-logged-in user

Is there an email address I can use to contact the support people?

(By the way @CruelAndNasty789....using @ symbol to respond to someone in a forum such as this is the equivalent of calling every female from New Jersey "Mademoiselle"....or "babe").

Lookie: that is the way to respond to people on fetlife. Using the @ symbol in front of their name like he did makes the comment that follows show up on that person's list of messages. Of course, this isn't fetlife...

_____________________________

Don’t grieve. Anything you lose comes round in another form.
~ Rumi

Laughing Dolphin

(in reply to LookieNoNookie)

Post #: 13

RE: I can't log in properly - 1/8/2015 11:03:13 PM

stef

Posts: 10215
Joined: 1/26/2004
Status: offline

quote:

ORIGINAL: CruelAndNasty789

Has anyone got any sensible and constructive advice?

You were given all the sensible and constructive advice anyone here can offer. Asking the same question repeatedly isn't going to get you any different answers.

_____________________________

Welcome to PoliticSpace! If you came here expecting meaningful BDSM discussions, boy are you in the wrong place.

"Hypocrisy has consequences"

(in reply to CruelAndNasty789)

Post #: 14

RE: I can't log in properly - 1/9/2015 9:09:12 AM

DesFIP

Posts: 25191
Joined: 11/25/2007
From: Apple County NY
Status: offline

Are you doing this from a computer or a phone? Also what browser are you using?
Try a different device and a different browser and see if it still happens.

Otherwise, write a mod and ask them to write support for you because you can't. That's all a mod can do.

_____________________________

Slave to laundry

Cynical and proud of it!

(in reply to stef)

Post #: 15

RE: I can't log in properly - 1/9/2015 8:45:41 PM

CruelAndNasty789

Posts: 6
Joined: 1/7/2015
Status: offline

I am running on a pc - Windows 7, IE11

It works fine on phone (Samsung Galaxy - Android)

Just discovered that it works ok under Firefox, but I really would like to get it running on IE.

This leads me to believe it is an Internet Explorer setting somewhere. Before you ask, yes I have cleared Temporary Internet Files!

(in reply to DesFIP)

Post #: 16

RE: I can't log in properly - 1/10/2015 11:10:57 AM

DesFIP

Posts: 25191
Joined: 11/25/2007
From: Apple County NY
Status: offline

That's odd. Usually things work on IE and Chrome is what causes tearing out of hair.
However, since you can write support using Firefox, try that. Maybe they'll have a suggestion.

_____________________________

Slave to laundry

Cynical and proud of it!

(in reply to CruelAndNasty789)

Post #: 17

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