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DaddySatyr -> RE: Grovelling weasel CEO sorry for 'horrific' passenger removal (4/12/2017 7:26:28 AM)
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quote:
ORIGINAL: bounty44
that all might be true greta, but that's all after the fact information, not known by the passengers during the request to vacate their seats---the man was still asked to leave, twice, by people with authority to do so.
To say that airlines have the authority to do so may be valid, but is it right?
Known or unknown, the reason was shit and, as a paying customer who had done nothing wrong, I wouldn't vacate my seat either.
Notice please: he was neither fighting nor resisting the jack-booted Marshals/TSA agents that were dragging him off the flight. By all known criteria, this guy was on the side of the angels.
Then, United decided to do some damage control by bringing up this guy's past. That was mistake number four (by my count).
This was not a matter of over-booking, as initially reported, but let's look at that for a moment? How many industries are allowed to sell product they don't have? The ties between the airline industry and the federal government are troubling, at best.
Okay. So, not over-booking, but the airline was in a desperate situation. I get that, but what about that makes it the paying passenger's problem? Poor planning on the part of United makes passengers liable to have their lives disrupted? I don't see how that adds up.
It's kind of like a guy, bringing me his guitar to get some work done and I quote him a price before I check the latest prices from my supplier. I get hold of my supplier and the price has tripled for the bridge I need. Do I charge my customer more than promised? Do I keep his guitar and tell him I'll send him a new one, at some later point?
United fucked up, at least FOUR times, here. I hope this guy bleeds 'em for eight figures ... minimum.
Michael
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