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Eros Boutique - 12/8/2006 11:10:46 PM   
iheartgagballs


Posts: 17
Joined: 11/12/2006
Status: offline 		Hello L/ladies and G/gentlemen. Just a quick note, I don't expect this to expand to a full-on thread. I want warn everyone against ordering any items from Eros Boutique, an online fetish shop based out of Boston. I attempted to order an adorable skirt from their shop about a week ago, paid the extra cost for three day shipping so that I would have it in time for a session I had scheduled. Needless to say, it still hasn't arrived, they won't answer their phone or emails, and I'm fighting with my bank to get my money back.

Eros Boutique=Rip off artists.

Thank you, and be well.
Profile   Post #: 1
RE: Eros Boutique - 12/8/2006 11:32:32 PM   
stef


Posts: 10215
Joined: 1/26/2004
Status: offline 		My experience with them has been just the opposite.  When I lived on the west coast I placed several orders with them online and since moving back to Boston have occasionally shopped in their store and every experience has been satisfactory.  I don't know if you just got bit by an item being out of stock or who knows what, but flying off the handle and labeling them rip off artists based on a single interaction seems incredibly premature, especially when only a week has passed. 

~stef

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RE: Eros Boutique - 12/9/2006 1:11:45 AM   
MisPandora


Posts: 2911
Joined: 4/7/2004
From: Philadelphia, PA
Status: offline 		Two pro dominas on the west coast, both friends of mine, recently had problems getting orders from them, and encountered the very same issue with service.  Emails went unanswered, and the phone numbers were useless as well.  They tried and tried to deal with the business to the point of reaching out to folks up there in Boston to see if there was an emergency in their family, etc.  In the end, neither one of them ever received the merchandise (we're talking three months, not a week) and they've since been issued chargebacks through their credit card companies.

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Ms World Leather 2004
Ms Philadelphia Leather 2004

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RE: Eros Boutique - 12/9/2006 1:24:46 AM   
MasterKalif


Posts: 648
Joined: 5/24/2004
Status: offline 		wow....I recently ordered an item from there....got it within a week, but the packaging was amateurish at best and not as inconspicous as I would have wished....I guess I got lucky.!!!

(in reply to MisPandora)
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RE: Eros Boutique - 12/9/2006 2:14:53 AM   
MisPandora


Posts: 2911
Joined: 4/7/2004
From: Philadelphia, PA
Status: offline
quote:

ORIGINAL: MasterKalif

wow....I recently ordered an item from there....got it within a week, but the packaging was amateurish at best and not as inconspicous as I would have wished....I guess I got lucky.!!!

Yes, I'd consider you fortunate!  I hope to speak with them when I get up to Boston for the Flea in January and ask them what's going on.  Having managed a fetish shop myself for 5 years, all sorts of things can happen that cause this sort of mess to transpire.

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Pandora
Ms World Leather 2004
Ms Philadelphia Leather 2004

"Simply put, if you want a real femdom to love you, give her reasons to love you." Gloria Brame

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RE: Eros Boutique - 12/9/2006 2:21:53 PM   
iheartgagballs


Posts: 17
Joined: 11/12/2006
Status: offline 		Hitting a snag with out-of-stock items or a shipping miscommunication, I could understand. Not answering phones or emails, however, is unreasonable and unprofessional.

(in reply to MisPandora)
Profile   Post #: 6
RE: Eros Boutique - 12/12/2006 1:08:34 PM   
Termyn8or


Posts: 18681
Joined: 11/12/2005
Status: offline 		I had a problem with Extreme Restraints. I got the items but I wanted to return them. Rubber locking cuffs, I expected that really tough rubber but they broke on the first use. It was like innertube type rubber.

I have ordered since, but I know forget about returns and complaints. I think this is common with online businesses.

When it comes to product not getting there I understand shit happens. I agree totally that there should be someone around to give you an answer. Whether it's "the factory burned down" or whatever "it was supposed to be drop shipped so I need to call you back and issue you a refund, I have to cancel it". Even an email response would be fine. Anything "sorry it's late, how about I refund the shipping if you still want it ?". I don't expect them to kiss my ass, shoot the general manager and give double my money back. But since their livelyhood depends on a business, they should pay attention.

I know business, and the most important thing is the customer. A dissatisfied customer should be seen as an opportunity. If you get it really resolved to their satisfaction it can actually be better for the business than if everything had gone right in the first place. It is all in how you handle it.

I was hesitant to order form XR again even though I did. It was not the broken cuffs, it was the deafening silence.

When a company gets to a certain scale of operation, it seems that individual customers fade from the limelight.

Actually XR did not piss me off, they disappointed me. If a company pisses me off I will pay their competitor twice as much for the same product if necessary.

T

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RE: Eros Boutique - 12/12/2006 2:49:37 PM   
iheartgagballs


Posts: 17
Joined: 11/12/2006
Status: offline 		Really? You had problems with XR? I've had no trouble with them whatsoever. Everything I ordered was always prompt and of good quality.
I'm sorry you had trouble with them, they do have some good products on their site. But, good products can be overshadowed by bad business practices.

(in reply to Termyn8or)
Profile   Post #: 8
RE: Eros Boutique - 12/12/2006 6:04:42 PM   
PrincessinLatex


Posts: 191
Joined: 7/4/2005
Status: offline 		You might want to check this link out. . .Eros Boutique has been having problems for years. . .and check out what their staff had to say when they found out people were bitching about them on the public forums. . .

http://www.amorouspropensities.com/archives/amorous_capitalism/eros_boutique_caveat_emp.php

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(in reply to iheartgagballs)
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RE: Eros Boutique - 12/13/2006 9:21:55 PM   
iheartgagballs


Posts: 17
Joined: 11/12/2006
Status: offline 		My goodness! Eros really got flamed on that site! And, by responding to posts, they only magnified their ignorance and inability to handle a proper business. I'm sorry that so many people had problems with them, however, I now know that I wasn't just being unreasonable or pissy.

(in reply to PrincessinLatex)
Profile   Post #: 10
RE: Eros Boutique - 12/27/2006 12:35:52 AM   
tiny80


Posts: 1
Joined: 12/20/2006
Status: offline 		I have had mixed experiences with them, my first several orders were shipped on time and were satisfactory, however my next orders have yet to show up, (sep 06) I too tried phone and email's, pointless.  I dont want to be rude, but they are diging there own hole, just my first two orders were over onethousand dollars, since then my money has been spent at there competitors.  I must say my experience with the stock room has been very good along with marquis biaziar. 

(in reply to iheartgagballs)
Profile   Post #: 11
RE: Eros Boutique - 12/27/2006 1:38:50 AM   
MsLayla


Posts: 47
Joined: 9/2/2005
From: Sweden/Belgium
Status: offline 		Prime example for bad business... I can't believe how stupid EB is to even attempt to answer the complaint, since that is not what they are doing.
A good business should never accept such terrible spelling and grammar from an employee, and complaining about customers just makes it seem more like airing dirty laundery..
Seems like a good move not to shop from that site.


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Profile   Post #: 12
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