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Makes you wonder ... - 3/22/2007 12:20:52 PM

akisha

Posts: 2071
Joined: 6/25/2005
Status: offline

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added
late fees and interest on the monthly charge. The balance had been $0.00,
now is somewhere around $60.00. A family member placed a call to Citibank:

Family Member: "I am calling to tell you that she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Family Member: "Maybe, you should turn it over to collections"

Bank: "Since it is two months past due, it already has been."

Family Member: So, what will they do when they find out she is dead?"

Bank: "Either report her account to the frauds division or report her to the credit bureau, maybe both!"

Family Member: "Do you think God will be mad at her?"

Bank: "Excuse me?"

Family Member: "Did you just get what I was telling you - the part about her being dead?"

Bank: "Sir, you'll have to speak to my supervisor." Supervisor gets on the
phone:

Family Member: "I'm calling to tell you, she died in January."

Bank: "The account was never closed and the late fees and charges still apply."

Family Member: "You mean you want to collect from her estate?"

Bank: (Stammer) "Are you her lawyer?"

Family Member: "No, I'm her great nephew." (Lawyer info given)

Bank: "Could you fax us a certificate of death?"

Family Member: "Sure." (fax number is given) After they get the fax:

Bank: "Our system just isn't set-up for death. I don't know what more I can do to help."

Family Member: "Well, if you figure it out, great! If not, you could just keep billing her. I don't think she will care."

Bank: "Well, the late fees and charges do still apply."

Family Member: "Would you like her new billing address?"

Bank: "That might help."

Family Member: " Odessa Memorial Cemetery, Highway 129, Plot Number 69."

Bank: "Sir, that's a cemetery!"

Family Member: "No Shit! What do you do with dead people on your planet?"

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RE: Makes you wonder ... - 3/22/2007 12:43:50 PM

WilliamWizer

Posts: 223
Joined: 3/19/2007
Status: offline

I laughted a lot.
Really, I think people never listen.
And I'm sure the bank's person still didn't understand that she was dead.

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There's only two rules for a sub:
- she can do anything her Master didn't forbid her.
- she only needs to do what her Master told her to do.

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RE: Makes you wonder ... - 3/22/2007 3:56:48 PM

mastercreeker

Posts: 70
Joined: 4/11/2006
Status: offline

Two months after My mom died, My father received two envelopes from the (unnamed bank).....same day.....one was a clear title to her truck (he had sent in the death certificate) and the other was a collection notice for two months past due payment. Isn't technology wonderful?

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