Analysis: Why Home Depot can't deliver

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SirDiscipliner69 -> Analysis: Why Home Depot can't deliver (3/28/2007 1:51:09 PM)
Analysis: Why Home Depot can't deliver http://articles.moneycentral.msn.com/Investing/Extra/HowHomeDepotChasesOffCustomers.aspx Home Depot CEO: Sorry we let you down http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotCEOWeLetYouDown.aspx Is Home Depot shafting shoppers? http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx Talk back: Does Home Depot abuse its customers? http://moneycentral.msn.com/community/message/thread.asp?board=YourMoney&ThreadID=223248&header=SearchOnly&Footer=Show&LinkTarget=_parent&PageStyle=money1&BoardsParam=PostID%3D4754830 Home Depot's changes aren't enough http://articles.moneycentral.msn.com/Investing/StreetPatrol/HomeDepotChangesNotEnough.aspx

FirmhandKY -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 2:31:02 PM)
So ... how long did you work at HD?

Tenire -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 2:42:38 PM)
I still prefer HD over Lowe's..

FirmhandKY -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 4:07:29 PM)
hehe ... "disgruntled former employee" comes to mind ... [:D]

popeye1250 -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 4:31:41 PM)
I don't go to Home Depot. It's Lowes for me, the people are much nicer. The few times that I did go to Home Depot the people there seemed grouchy and like they didn't want to be there.

b12345 -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 9:41:19 PM)
Unfortunatly it is the shortsidedness of much of corporate america that I think is causing the problems mentioned. CEO compensation tied so heavily to intermediate term options, and wal-street so sensitive to meeting or exceeding short-term expectations. If more companies quit giving quarterly guidence, brough some sanity back to executive compensation, and generally looked more long term, companies would care more about reputation. The huge payroll cost cutting is a short term solution, and seems as though it may be hurting HD considerablly in the long run. If more boards adopt a Buffetesque approach of, "if you make some mistakes and lose the company some money, no big deal, I understand...If you do something that compermises the integraty and repution of the company I will be completly unforgiving," And wallstreet investors could look past 13 weeks, we would experience a more effecient allocation of resources, and thus have a stronger economy, and normal people, both employees and customers will start to feel human again. And here both HD and Lowes kind of suck. I ahve spent plenty of time in both trying to find someone who knows something to help me out. B

michaelOfGeorgia -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 9:44:33 PM)
quote: ORIGINAL: popeye1250 I don't go to Home Depot. It's Lowes for me, the people are much nicer. The few times that I did go to Home Depot the people there seemed grouchy and like they didn't want to be there. you sure it wasn't a Lowes in disguise? to me Lowes means Low quality...Low quantity... Low knowledge and Low choices

MzMia -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 9:47:29 PM)
Good luck on finding quality help at HD. I have talked to current and former staff at HD. Most have little if any training, and they are usually thrown out there to try and make it. One person told me that he quit because they put him in an area he really knew nothing about and was told he would go into training, eventually. Many people there seem pissed if you ask them a question, I try to look for the least angry person I can find for help there. I remember one employee that told me they did not have the item I was looking for, then I saw it and said "There it is!". LOL This has happened more than one time. Gotta love it.

Vendaval -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 11:09:35 PM)
We have a couple of local hardware stores here, Pacific Home and Garden and Miner's Hardware. They both have a good selection, good service and fair prices. I shop at one or the other rather than the big box stores. And if I happen to be out of the area, Orchard Supply Hardware is my first choice.

UtopianRanger -> RE: Analysis: Why Home Depot can't deliver (3/28/2007 11:32:49 PM)
quote: I remember one employee that told me they did not have the item I was looking for, then I saw it and said "There it is!". LOL This has happened more than one time. Might it be that you are confusing Wal-Mart with Home Depot? [;)] - R

Sinergy -> RE: Analysis: Why Home Depot can't deliver (3/29/2007 8:30:28 AM)
quote: ORIGINAL: popeye1250 I don't go to Home Depot. It's Lowes for me, the people are much nicer. The few times that I did go to Home Depot the people there seemed grouchy and like they didn't want to be there. I go to both. Most of what I buy at either is raw materials to build things with. I have found the quality slightly better at HD. When I want to buy tools it is Contractors Warehouse for good quality, but that is a significant drive for me and not worth it to buy 96 board feet of 1x6 fir. Sinergy

michaelOfGeorgia -> RE: Analysis: Why Home Depot can't deliver (3/29/2007 9:12:57 AM)
i had a project once that i needed material for...putting a tile floor in a roll-in shower (for a handicapped woman). i went to Lowes three times but they didn't have what i needed and the people there were more like redneck hicks that didn't know anything. one trip to Home depot and i not only got what i needed, but they even took the time to instruct me how to install the flooring properly. got the job done right after Home Depot. will never go to Lowes ever again

Evlgryn -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 8:55:50 PM)
bLowes or the Home Despot....I find they are chasing their tails imitating each other. In a world economy why do they sell largely the same merchandise at almost precisely the same price? On the whole Lowes seems to be better at near department store retailing and appealing to the female home supplies and appliance customers. I miss the old Home Depot that actually had contractors as employees and who knew what they were talking about. Now unless the store opened up recently you can't find ANYONE to ask ANYTHING. With their dangerously high warehouse shelving, DIRT and constant forflift traffic, and the propane run forklift exhaust making my head spin, I can't spend much time there. They will never acheive the gleaming chrome sexiness of the old Sears Hardware departments. Somebody asked for stories. .I was once in the rope and chain aisle of the Home Despot (don't ask why). There was a young lady who obviously had been sent by her significant someone to get a rope and pulley. She had a medium grade rope and a verrrry iffffy hook she intended to hang it from. The young man was struggling to explain to the lady that her choices were mismatched....the rope would hold maybe 300 pounds, the hook would hold maybe 150 pounds , but the nice blue pully was rated at around 600 pds. He was trying to show her a small silver pulley wheel that matched the hook in strength. The gal kept exclaiming "but it's blue"...(blue was apperently a big thing with her) and clutching the large blue pulley like it was a prize easter egg she had pulled out of the grass. I exchanged a knowing look with the salesman. The fight was over, he had lost and all he could do was lie back and think of England. Both he and I were at a loss to explain why the superior blue pulley was so close in price to the puny silver one. She made for the cash register with her purchases beaming an anticapatory smile. To my thinking....the real fight for her safety was in getting a sturdier hook, as I was willing to bet she was gonna suspend a human being probably herself. Nobody ever died from having a pulley that was TOO sturdy, unless the measly hook gave way and she got hit in the head by the pulley. But apparently they were out of BLUE hooks, so he lost the battle to get a way to fasten to the wall. To his merit he explained the necessity of attaching it to a stud. For the record ladies and gents...when the guy in the orange apron asks you how much weight a fastener has to hold...don't give him your weight minus the usual flattering fudge factor. A struggling body , let's say one being whipped, needs several times the strength in rope and hook that a static weight needs. And don't play with a dom who takes those chances or one that isn't prepared to throw his body under yours if something goes wrong.... That is what I call kicking it old school. Evlgryn

popeye1250 -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 9:15:05 PM)
If I need tools I go to Sears. I've always had good luck with their stuff. Good quality, good prices. I read somewhere that H.D. was having trouble getting or keeping help a few years ago. b12345, I agree with you about corporate america being short-sighted. I got an e-mail back today from Circuit City about them cutting their employees pay, the usual corporate gobbldegook. I told them I'll never go to their stores again and that I'll tell all my neighbors not to either! And I already have told three people. Fuckers.

dcnovice -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 9:19:25 PM)
I got some lovely ribbon at Lowe's a few Christmases ago.

etherealtonic -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 9:31:50 PM)
I never minded that the employees of Home Depot aren't really all that informed when it comes to actually doing a specific task. The most contact I have with them is either asking where I could find a specific item or when I'm checking out. Beyond that, it's nice to be able to go into the store and get left alone. I do hate going in there later in the day though, it seems that they put out their more friendly employees for the average consumer crowd so they can get a little annoying, but first thing in the morning is by far the best time to go, in my opinion. No employees to bug you and the customers tend to be people that are there to get what they need and get out. As for tools, I buy all my stuff online.

Sinergy -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 9:35:01 PM)
Perverting Home Depot is a wonderful thing. I tend to overbuild. I want to dangle a 150lb submissive, I build the supports for 500 or more pounds. I might someday want to change the engine in my Honda. Hey, it could happen. Sinergy

popeye1250 -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 9:53:47 PM)
quote: ORIGINAL: etherealtonic I never minded that the employees of Home Depot aren't really all that informed when it comes to actually doing a specific task. The most contact I have with them is either asking where I could find a specific item or when I'm checking out. Beyond that, it's nice to be able to go into the store and get left alone. I do hate going in there later in the day though, it seems that they put out their more friendly employees for the average consumer crowd so they can get a little annoying, but first thing in the morning is by far the best time to go, in my opinion. No employees to bug you and the customers tend to be people that are there to get what they need and get out. As for tools, I buy all my stuff online. Thanks for the tip! I hate those "friendly" employees! I seek out the guy who's wife left him the day before. "Oh shit! Here comes a guy with a smile on his face and he's wearing a "Lowes" vest!" "Hey, he's looking at my crotch! What kind of place is this!"

goodlittlegirl28 -> RE: Analysis: Why Home Depot can't deliver (4/2/2007 10:30:08 PM)
i've always found the people at HD quite helpful. i know next to nothing of how to do what i want to do, so i walk up to someone and explain what i want the final outcome to be, and they tell me what i need to make it happen. i've had to wait around for service sometimes, and that can be annoying. but they are friendly.

sub4hire -> RE: Analysis: Why Home Depot can't deliver (4/3/2007 1:11:27 PM)
We shop at Ace or Menards. Ace employees are helpful. Menards...well they need weights and measures to come inside and bust their asses. That way they stop ripping off the public. If only weights and measures did patrol hardware stores it would be a much happier time.

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