Vendaval -> "Study finds more air delays, lost bags" (4/1/2007 11:37:04 PM)
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"Study finds more air delays, lost bags" By JENNIFER C. KERR, Associated Press Writer 1 hour, 31 minutes ago "WASHINGTON - More airline passengers bumped, more bags lost and fewer on-time flights. For the third year in a row, those problems grew worse for the industry, according to annual study that rates airline quality. "They just don't get it yet," said Dean Headley, an associate professor at Wichita State University and co-author of the study being released Monday. One upside, researchers said, was that the number of complaints about airlines has stabilized since hitting a five-year low in 2005." http://news.yahoo.com/s/ap/20070402/ap_on_bi_ge/airline_quality;_ylt=Asa5Gh3ERB.NZiWf_MmflhhH2ocA
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