feylin
Posts: 182
Joined: 3/12/2005 Status: offline
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quote:
ORIGINAL: farglebargle I specified PROPERLY FILED AND VALID, and since the billing backend is integrated, these are all electronically filed, so the "Legibility" issue isn't really a valid objection. Sure, there are a lot of idiots who can't properly code, but that's not what we're discussing. We're discussing the practice of routinely denying once or twice properly filed, valid claims simply to hold onto the float longer. Yes, you were specific and I was less so. Most of the electronic claims are auto-adjudicated so I never get to see them. What I do see are the messy ones, the ones without pre-authorization and no notes to send it for review right away. So, I have to create more paperwork and request more information. My company works for the companies that hire them and facilitate the plans they choose. It is a competitive market, so they will push the cheapest routes in order to come in with the best numbers. All true. But to blame only the insurance company is quite a narrow view in my mind. There will always need to be regulation, a review board, because a good deal of claims that I see are providers trying to double bill (I do mostly medicare coordination). They do A because of B and we do C because of A. Its all feeding upon itself. There was some great advice in some posts about taking charge of your own healthcare. In order to keep my job, I need to do one medical claim every three minutes. Also, a lot of our work was sent to two other countries last year. That's just the claim side. I am sure everyone is aware of where America's call sites are going. So, it is great advice to understand your benefits, do your own legwork and follow up and definitely do not accept that EOB denial at face value. I cannot send a short note to the member saying, "Look, if that second diagnosis was first, we would pay." Members have to ask. Best wishes, Christine
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