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Thank you for your patience - 4/4/2010 10:40:46 AM

TheBanshee

Posts: 403
Joined: 7/19/2007
Status: offline

Ok, just a lil' ol' rant here. I am on hold with a company listening to promotion after promotion how I can access help online everytime (when the problem is the website in question is not working). Every minute or so the music stops momentarily (so while I might leave the phone on speaker while the music is being played, it makes me think I'm being connected to a representative), but no representative comes on, just another recording telling me how important my phone call is to them and someone will be with me shortly. After 45 minutes someone gets on line and says "Thank you for my patience" reads from script and barely speaks English, "I'm so sorry that you are having problems" and ultimately doesn't help at all but then goes on to ask if there is anything else (other than solving the problem at hand?).
Just why do they assume I am patient?

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RE: Thank you for your patience - 4/4/2010 11:05:03 AM

sappatoti

Posts: 14844
Joined: 10/30/2006
From: the edge of darkness...
Status: offline

It might be interesting to see what type of response they would get if they changes the "Thank you for being patient" stuff to...

"We are sorry that you are mad as hell about our product not working correctly or as you expect. We understand that right about now you would pay to see us brought into a public square, locked into stocks, and have our corporate balls kicked until purple and black. We understand your frustration and will try more diligently to see that the next time you call us for this very same issue, you will not have to wait so long. In that way, we hope to prevent you reaching the point where you would like to kick our nuts to the curb. How may we help you?"

Or something like that. Would that be a more honest approach for them to take?

_____________________________

Never mind the man on the edge of the darkness... he means no harm...

"Community, Identity, Stability." ~ A Brave New World, Aldous Huxley, 1932

If you don't like my attitude, QUIT TALKING TO ME!

(in reply to TheBanshee)

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RE: Thank you for your patience - 4/4/2010 12:23:54 PM

pahunkboy