tiggerspoohbear -> RE: How stupid have people gotten (8/17/2010 4:16:55 PM)
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Years ago I worked for a national cable company. Large power outage occurs in Ottawa, where our offices are, but backup generators kicked in and the phone's still worked. Me: You have called xyz cable my name is Chantal how can I help you today? Silly customer: My cable isn't working, everything's black. Me: Sir, there's a power outage affecting Ottawa, there's no power. Silly Customer: Well, how can that be, I can still see inside my apartment. Me: Sir, it's still daylight, that doesn't affect the power outage, the power is OUT. Silly Customer: So when are you going to turn the cable back on? Me: bang head softly on desk. Me: Hello. blah blah 2nd silly customer: why isn't the young and the restless on? It's the president Me: Ma'am we have nothing to do with the programming, they obviously cut in for an announcement 2nd silly: But you're the cable company, I pay for my cable every month, i want my soap opera Me: Ma'am again, we can't help what the stations do, we just provide the cable service 2nd silly: Well, that's just ridiculous, I want a credit for missing my show Me: (After softly banging head on desk) Yes Ma'am, I've calculated the credit for you, it comes to 05 cents. 2nd silly: Well, that's not what I pay every month, I want a credit for a month. Me: Ma'am, when the President is done, the regular programming will come back on, I can't do more than credit you for an hour. 2nd silly: Ridiculous, what good are you if you can't show my soap? I want to talk to a manager who can call the President and tell him to get off my show. Me: Yes, Ma'am, but there's no supervisor or manager available, they'll call you back within 24-48 hrs 2nd silly: Aaah, forget it, my show's back on. Me: hang up phone and once again start talking to myself....a regular occurence that used to have the other staff in stitches....i had quite the running commentaries to make when I hung up... patience of a saint required for any call center. They also insisted I use a headset as I used to bang the receiver down and management was worried I'd break a phone. [:)]
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