RE: Have you ever complained about service in a store, restaurant, etc? (Full Version)

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Aylee -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 4:40:31 PM)


quote:

ORIGINAL: soul2share
Damn, is school out on a break again? 

Snow days.



MercTech -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 5:15:59 PM)

Bad service loses me as a customer.....

I don't shop at Best Buy any more since they don't honor their extended warrantees. The vacuum cleaner "has dirt in it" so it has been abused. (WTF?)

I drop businesses that serve garbage. On resturant I have touted in the past for their excellent food has lost me. I ate there a couple of weeks ago and ordered two of their award winning signature dishes. The gumbo was so salty as to be inedible. The red beans & rice tasted burned. I shan't go back to a resturant that will serve such swill.

I tip for good service. The amount goes up as the server goes above and beyond the minimum. The amount goes down if the server repeatedly and too frequently interrupts conversation as if they are trying to shuffle me out the door. Some places seem to train their servers to do just that and they go on my "only if starving" list. (Hear that Applebee's!)

When I complain... it will be expecting a result. i.e. the Wal-Mart in LaPlace, Louisiana a few years ago. 14 people in line to check out. Halfway through checking my order out, the clerk locks the register and runs over to hug some gent and get into this loud, persona, conversation about who did what with whom. I spotted an Assistant Manager and let loose on the situation.... yep, she was fired on the spot.

Stefan



girlygurl -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 5:16:01 PM)

It would take a lot for me to complain.

I've been out with some that always find something to complain about. I'd get embarrassed at their snotty approach to what they thought they were entitled to [8|] *yea, I don't socialize with the snotty twit anymore*

I tip according to the service that was provided. If it was..... well, what LaT said [:)]

quote:

ORIGINAL: sexyred1
I will only complain if something is very wrong with the food or if the staff is rude, otherwise, sometimes you just don't get something you like, but you chose it. There is a difference between not liking the food and having it come to you wrong.


I agree!






dcnovice -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 5:43:46 PM)

quote:

If the waitress is hot I tend to tip more.


I used to do that with waiters, but then it occurred to me I was discriminating unfairly. So now I overtip everyone.



soul2share -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 6:53:35 PM)

quote:

ORIGINAL: Aylee
quote:

ORIGINAL: soul2share
Damn, is school out on a break again? 

Snow days.


aaaahhhhhh...That explains it.....at least the hide button is my friend.....and hopefully, he won't be quoted much.

Where are the parents when you need them?  [8|]   At least spring is coming.......well, sooner or later!



gungadin09 -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 7:15:51 PM)

Okay, i'm amending my answer. i DO have high expectations, and if they're not met the restaurant loses my business, although i don't usually fuss. Also, i'm much more tolerant of certain things than others. For example, a long wait on a busy night wouldn't bother me, especially if it was aknowledged and apologised for. Getting the wrong temperature on a steak wouldn't bother me much, although i would notice it. Having to remind a server about a drink order wouldn't bother me much, although if enough of those things started to stack up, it would get to me.

The mistakes that make me really angry are the ones that aren't "mistakes" at all, but rather indicate attitude problems. Brusqueness or attitude from the staff, indifference towards mistakes, lack of accountability, serving food that's inedibly salty, burned, or even spoiled. i have seen owners who verbally berated their staff (at high decibels) for the whole dining room to hear. i have worked in restaurants where they threw completely untrained staff into the fire and let the shit hit the fan, figuring that that was easier than actually training them. i have seen staff that acted like they were too good to do their jobs. THAT stuff bugs me tremendously. And yet, i usually don't make a scene.

On the other hand, i've seen the flip side of things. i've seen customers take full advantage of the fact that the service staff has to be polite no matter what. i've seen customers behave badly without even realising it, because they haven't learned "restaurant manners", and instead come in thinking that they can order food like they they would order a drink at Starbucks. i've seen people try to "make up" their own dishes or portion sizes and expect the restaurant cook it for them. i've seen six-tops come in and split a caesar salad and bread between them. Less and less people know how to behave themselves in a restaurant nowadays, and the servers have to be gracious in spite of that fact. And i feel a great deal of compassion for them. The fact is, i would not want their job.

So, i do have high expectations. And i have seen abuses on both the giving and the receiving end of service. And it pisses me off either way.

The restaurant industry around here is shit. i don't eat out much anymore, because i honestly think it's a waste of my money. But i usually don't fuss in restaurants. In the first place, it ruins the experience for everyone else. In the second, small problems don't bother me. And if the problem is due to gross negligence and the fact that they just don't care- well, my complaining about it won't do any good.

pam




Toppingfrmbottom -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 7:34:49 PM)

I will complain if the service sucked or took totally longer than nessesary because, all though not busy, they never came by to check on us more than twice.

Other things I ignore and am hesitant to bring up. Like one night the salad had the onions I don't eat, but don't tell them not to put on it, cause i can normally pick it off thecause it's two big rings, as cut up into lil cubes and I had to hand pick them all out. I asked daddy if it would be ok to complain, since that's not the way the salad was supposed to be made, and he said yes, absolutely it would be* he works there, he knows these things* but I didn't cause I didn't wanna make a fuss, an make them take it back an waste the salad, because I could pick it all out. so I picked every last  cube of tiny red onion out.

And once in a restaraunt the regular ice tea tasted like rasberry ice tea and I just didn't feel like saying nothing so I drank 3 cups of the awful stuff, because I felt bad wasting the first cup an then didn't want to say nothing for the 2nd and third, and finally Imentioned it an she said she was very sorry, that their rasberry tea spigot had been leaking into the regular ice tea, she'll get me a new cup, brought me a new cup, and said is that better an it was.

One time our waiter spent more time talking behind the counter and never checked on us and was rude, and you better believe i said something, and I told the cashier we're not tipping cause our waitress spent more time talking to seated clients behind the counter, who already had their food than checking on people who were waiting for food and or drink. I left the waitress a note on the table too.


quote:

ORIGINAL: TotallyDude


Where do you fall between the two extremes? Do you tend to be extremely demanding about receiving excellent customer service in all situations or are you more inclined to let things slide especially if it's pretty clear everyone is doing their best under stressful circumstances?

ETA If the waitress is hot I tend to tip more.



lizi -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 7:35:09 PM)

It takes a lot for me to complain about anything which is funny because the ex and I are part-owners of several restaurants. I will however not go back, so the restaurant loses in the end. I'm a very tolerant and patient person but I'm no one's fool.

I tip amazingly well even if the service was nothing special, heck, even if it was below average but not if it was horrible. My family finds it amusing when I offer people jobs after I've had a good experience having them wait on us, but in my opinion the server just had an on-the-job interview and passed with flying colors lol. Nothing wrong with wanting a decent employee.



hausboy -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 8:11:17 PM)

I always tip 20%....or more.  It's rare when I don't.  I never blame the waiter/waitress if there's something wrong with the food--she didn't cook it!  The only time I ever sent something back was when it was undercooked--and unsafe to eat. If it's not exactly what I ordered, half the time I'll just say "fuck it" and eat up.

If I'm a regular at a place (and I do have my places), I pretty much will tolerate anything....and if there's a new waiter/waitress who's not very good, I'll usually ask the host to sit me with one of my regular servers. [sounds a bit odd using that term here on CollarMe...I digress...]  It has to be such a grave example of poor conduct for me to ever do the "I want to talk to the manager" routine.  I find that very egotistical and showy.... when it's a place I like (and would want to come back), if there really is something wrong, I'll pull the manager aside....I don't want to make a scene [hee. again. another weird contextual CM reference....] in a place that I enjoy.

If the service truly sucks and I don't care much for the place....I just don't go back.  And I don't suggest it to others.
But if I notice that the table next to me DIDN'T tip...or acted like a bunch of jackoffs....I'll tip double.

Edited to add: one more afterthought..... how many of  you tell the manager when the service was excellent?  I'm WAY more likely to compliment good service than criticize bad service...it makes everybody feel good.





soul2share -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 10:02:47 PM)

I've told management before when I've gotten excellent service in places...and not just restaurants.  There is a lady who works the door at 6am at the Wal Mart I frequent, and she's always smiling and happy and friendly.....definitely a morning person!  I gave her an atta-boy with the manager one morning.....she just really made my day walking in....maybe it's not much, but it sure beats some sullen grouch!



lizi -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 10:27:38 PM)

quote:

ORIGINAL: hausboy

Edited to add: one more afterthought..... how many of  you tell the manager when the service was excellent?  I'm WAY more likely to compliment good service than criticize bad service...it makes everybody feel good.




I'm so glad you said this! I've totally done it in many different situations and all kinds of places. I'm much more apt to compliment someone on their job than criticize, and I'll make sure the boss knows about it because I'll ask who to talk to, or fill out the appropriate form for a pat on the back or whatever. Taking the time to praise someone is so fulfilling that I don't mind spending the extra time to do it right. I've actually made calls to the customer service dept of a certain place of business not to register a complaint but to register a thank you to an employee of that company for doing something noteworthy.



SexyBossyBBW -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 11:39:48 PM)

I tend to complain less than sometimes needed, because I have a family member who is almost exactly like your friend, except she has had one or two terrible jobs in the distant past.
quote:

is ruthless to a fault with service personnel. Not all that surprisingly, she's never had a terrible job and she also never tips much. She's a lovely person despite these irritating traits, but she's also very much inclined to demand imperiously to "Bring me your manager" if she feels at all slighted by the service she receives.

In a restaurant, if the food is unpalatable, usually, the restaurant staff is observant, and will come and ask what's wrong; I will tell them what I think, and try something else.  If the food is passable, I would eat it, and never return.

If the waitstaff is terrible, what I usually do, is leave minimal tip, and a written tip for him/her.   Once, while writing my tip for her, an owner came and asked if everything was okay with my food and service, and I say yes...   Because, I would never want to make someone lose his/her job, when the issue isn't life threatening, and a little learning can resolve the shortcomings.    M



GreedyTop -> RE: Have you ever complained about service in a store, restaurant, etc? (2/2/2011 11:53:55 PM)

~FR~

stepping away from food service or retail for a moment..

as many of you know, I work reception at a hotel.

MOST of the guests we get are military, and many of them (especially now, given deployment etc.) dont COMPLAIN, but if there is a problem, they REPORT.  COOL!

It's mainly the non militarty folks that DO NOT report.. they wait until after they have checked out to COMPLAIN.

FUCKTARDS.

IF I DONT KNOW THERE IS A PROBLEM, HOW THE FUCK AM I SUPPOSED TO ADDRESS IT????

During the day, I have housekeeping/maintenance staff..   TELL me if you dont have shampoo, or if the a/c unit is acting up.  DONT wait until you are gone, and then give us shit scores on the guest survey.

With very few exceptions, those that REPORT a problem while they are in-house get a positive resolution the same day.

ok, gonna stop now, because I am SO fucking tired of having penalties against my property given due to asswipes that wait a week or more AFTER check out to report any issues.. and I could rant on that all night.

(lets not ignore the fuckwad that gave us LOWEST scores because we weren't -and I quote- "closer to downtown".. wtf? we're supposed to demolish the building and relocate it because you didnt do your fucking research??? )

GAH!!!

*steps away from the computer*



WyldHrt -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 12:33:05 AM)

quote:

Edited to add: one more afterthought..... how many of  you tell the manager when the service was excellent?  I'm WAY more likely to compliment good service than criticize bad service...it makes everybody feel good.

I do. I have also done so, in writing, for employees at my local Albertson's (grocery store chain), as the staff there just rocks. My latest efforts have been to spread the word about a neat little local 'hole in the wall' Hawaiian BBQ that serves awesome food in ginormous portions (one 'combo' is easily 2 meals) for a great price.

Being in a customer service oriented position myself, I know that most people will only speak up when they have a complaint. The folks that take the time to send a positive email (got one today [:)]) or compliment our service on their order forms are very much appreciated!

As to the OP, it takes quite a bit for me to complain, and I wouldn't do so by loudly demanding to see the manager no matter what... ummm...roaches in the food or something equally yucky excluded. For the most part, I will simply not return nor recommend the place if the service or food is subpar.

In restaurants, my standard tip is 20%. From there, it goes up for excellent service, or down for bad service (it takes a real problem for me to tip 10% or less). I can only once remember leaving a quarter... and that was a Dennys night when we waited about 10 minutes for our sodas and another 30 minutes for our food. It seemed that the waitress had something going with the cook (LOUD personal convo) that was somehow more important than the two of them doing their jobs.





GreedyTop -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 12:41:59 AM)

quote:

ORIGINAL: WyldHrt

As to the OP, it takes quite a bit for me to complain, and I wouldn't do so by loudly demanding to see the manager no matter what... ummm...roaches in the food or something equally yucky excluded. For the most part, I will simply not return nor recommend the place if the service or food is subpar.



I experienced this once.  The staff was more freaked than I was.  Needless to say, I didnt pay for my meal, was promised future meals free ('scuse me if I dont take ya up on that).

The thing was still whole, and it's not like it was something done on purpose./// *shrug*



WyldHrt -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 12:49:30 AM)

quote:

(lets not ignore the fuckwad that gave us LOWEST scores because we weren't -and I quote- "closer to downtown".. wtf? we're supposed to demolish the building and relocate it because you didnt do your fucking research??? )

We once had a customer who placed an order for overnight shipping late Saturday night (we are closed on weekends, a factoid made very obvious on our site) who screamed bloody murder because his order didn't arrive on Sunday morning. Seriously? We are going to call Fedex at midnight on a weekend and ask for an overnight pick up???[8|]



GreedyTop -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 12:52:42 AM)

WHAR'S MY 30 Ought????

ETA:

for those that are humor impaired.. I feel safe in thinking that Wyld knows EXACTLY what I mean..



LadyPact -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 1:30:48 AM)

It's very rare for Me to complain about the actual service.  I'm more likely to vote with My feet and choose someplace else the next time.  I will do things like have someone bring Me the soda I ordered instead of the one that I actually received, which is a mistake that's easily fixed and doesn't ruffle My feathers. 

I love the "foodie" thing that tazzy brought up.  I do have a food allergy (onion) but I honestly think it's My responsibility to order accordingly.  There is darn near almost always something on any given menu that I can order without having to be a pain in someone's tail.  If I'm with a group of other folks, I'll ask to avoid Mexican restaurants because those will leave Me with the fewest choices.  (Almost automatically taco salad because everything else has onion in it.)  Italian restaurants, there is always fettuccine.  Chinese there are usually several options.  It's not that tough for Me to pick something that doesn't have onion to begin with, rather than ask them to try to accommodate it the other way around.



RapierFugue -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 2:49:07 AM)

quote:

ORIGINAL: LadyPact

It's very rare for Me to complain about the actual service.  I'm more likely to vote with My feet and choose someplace else the next time. 

That's more my thing, although I have had some quality verbal punch-ups in restaurants before when they've gone too far.

An ex used to say that one of the things she liked about me was that, despite being an alpha male, I'm unfailingly polite to all serving staff. I don't feel the need to throw my weight around.

Well, right up to the point where I get miffed, at any rate. But it does take a lot, and I mean a lot, to get me to that point. The worst was some nondescript "Italian" diner where no-one was Italian, the food was awful and (and how you manage this with Italian food I have no idea) entirely and completely stone cold.

I don't mean "cool" or "not hot", I mean completely stone cold. So I called the waiter over, explained the situation, and he apologised and beetled off to get more ...

... which returned, and was again stone cold. Damndest thing I've ever seen. I told him again, offering to let him put his finger in my food to test it, and he got mad at me for sending it back twice. I realised we were never going to get anywhere with the place.

So we waited til he was back in the kitchen, talking with "chef", and did the off, therefore not paying for a couple of martinis and half a bottle of wine we'd already drunk. I reckoned that made us about even. You waste-a my time, I drink-a you booze.

It does amaze me sometimes how irate people get though, over very little. I think with some folk they are so unused to complaining/reporting that they sort of overdo it, piling on in a rather unseemly fashion.

I did once nearly get into a fist-fight in an Indian restaurant, due to a bunch of drunken idiots making racist comments directly at the staff, from the table just across from me. I sat and seethed for a bit, then eventually got up and said something(s). As I was outnumbered 4-1 I thought things were going to get a bit hairy, but it turned out the large table of off-duty policemen on the table next to me were similarly miffed, and had been waiting for a member of "the public" to become sufficiently "offended" for them to jump in, which they did. What I thought was nice was they made the table of 4 pay for an entire meal they hadn't yet had, then threw them out. Nice :) What wasn't so nice was hearing the manager say he didn't mind about the abuse, coz it was a regular feature of owning an Indian restaurant :( Some people's ignorance makes me seethe.

Oh, and I once (at Christmas) chased a bloke down the street after he’d made off with the tips jar from my then local pizzeria. Cue a bit of shouting and screaming, and a bit of pushing and shoving, then he leapt into his mate’s car and they sped off. The staff were loathe to call the police, so I asked how much was in the jar, was told about £20, so I said to add that to my bill, with my compliments.

By god I had some amazing service in there from then on. I mean it’d always been good before, but I got treated like visiting royalty afterwards :)



GreedyTop -> RE: Have you ever complained about service in a store, restaurant, etc? (2/3/2011 4:04:31 AM)

~FR! again:

in re:
quote:

but I honestly think it's My responsibility to order accordingly.

 
from a hotel POV:
 
where I work is a pet friendly chain.
 
this is not a deeply held secret, and easily discovered.
 
We had a guest check in who got incredibly verbally abusive at one point, because he checked in during a national dog show and he was allergic.
 
he planned to sue not only the hotel, but the entire chain,
 
Once the property owner (we are a franchise) said, "Fine, here's a refund, get yer ass OUT" (well, not exactly, but essentially).. suddenly "mr. I cant breathe cause there are animals about" was all peaches and cream.
 
My point being:  
 
if you (honestly) have an allergy, it is YOUR responsibility to let the vendor know.
 
Unlike what mr 'oh I am allergic..oh wait.. free room? no I'm not'  alleged.. it is NOT the hotel's responsibility to contact him to let him know we are pet friendly.  It's a matter of public record.  If ya TRULY Have an allergy, it is incumbent upon YOU to let your vendors know.
 
if you're not a scammer (like this fuckwit was)  then you should know what to stay away from, as far as hotels (and most restaurants!) go.  A single phone call would give the info ya need



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