JstAnotherSub
Posts: 6174
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quote:
ORIGINAL: juliaoceania I worked in customer service and I had a high tolerance for self absorbed stupid twats. That was what I got paid to put up with... I just have a different opinion... About a year ago I got REALLY mad at my cable company, as in seeing red mad. I was mad because they raised my bill by 50 bucks a month. The reason I got mad was because I got a phone call from one of their reps about how to continue to get the same rate on my tv and internet service even though my contract had expired. He told me that if I got a phone bundled on my service then I wouldn't have to pay anymore. I asked him three times to assure me that my bill would remain the same if I added the landline, and he said THREE times that it would. It didn't make sense to me, but hey, if he was promising my bill would remain the same by adding more services, I was in! I didn't even own a phone at the time. I told the guy i had no interest in a phone, but he said in order to add the service I needed to get a phone. I went to the store and bought a phone for my unwanted and unneeded landline. I figured it was 25 bucks, and it would save me 30 a month.... When I got my bill I called to straighten it out and they repeatedly told me that I agreed to something I had not agreed to I was so pissed, yes, I lost my temper, yes I yelled. Yes, they had to transfer me, and in the end, they not only took off the extra charges, but they credited my account for the phone I bought. Now, someone listening to portions of that phone call might think I was an out of line customer. I wasn't. I was a pissed off customer. And I was about two seconds away from firing their asses and going without TV ( that was the only service I could get in a historic building) My point of relating the above is that I know from personal experience how frustrating it can be dealing with people on both sides of the equation. And even though I had never in my life yelled on a phone before, even I had my limits. Such conversations shouldn't be aired for shits and giggles Such conversations should never happen. If you can not right a wrong about a service issue without screaming and yelling to some poor sap who is making $10 an hour, you (generic you) deserve to be made fun of.
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