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Paypal Has a "Must Destroy" For Refund Policy - 1/5/2012 3:29:24 PM   
outlier


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I was not aware of this.  Obviously the woman who sold this was not.

So the buyer and seller cannot arrange a return for refund? 

You must destroy or Paypal will not refund?

So as the seller you cannot get your $2500 violin back!  Too bad.

http://news.yahoo.com/paypal-strikes-again-time-antique-violin-pays-ultimate-001236886.html

"Erica was in the process of selling an antique violin that predated World War II, to a buyer in Canada
for $2,500.  But when the buyer received the violin, they disputed the label on the instrument.
Erica asserts that this is a common thing in the world of antique instruments — and a quick Google search can verify that it is indeed commonplace.  On top of that, she also confirmed that it was appraised and verified by a legitimate luthier.

The buyer wanted a refund, which Erica was willing to provide, but then PayPal got involved. In order to issue a refund, PayPal demanded that the violin be destroyed, as the company had somehow decided that the instrument was counterfeit–despite any actual investigation into the piece itself.

The buyer then sent Erica a picture (above) of the destroyed instrument. She contacted PayPal, who strongly defended its actions. In the Terms of Service for PayPal, there is a line that reads “PayPal may also require you to destroy the item and provide evidence of its destruction.”"



< Message edited by outlier -- 1/5/2012 3:33:16 PM >


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RE: Paypal Has a "Must Destroy" For Refund Po... - 1/5/2012 3:36:24 PM   
Lucylastic


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every reason to REALLY REALLY look into the small print..I also was NOT aware of that clause.
Skunky but ...typical .

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RE: Paypal Has a "Must Destroy" For Refund Po... - 1/5/2012 4:00:26 PM   
DomKen


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Paypal got involved because the buyer contacted them to get a credit on their CC instead of getting the refund from the seller. If the buyer destroyed the instrument and got a refund then Papal is on the hook to the seller if the seller can show it wasn't a fake.

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RE: Paypal Has a "Must Destroy" For Refund Po... - 1/5/2012 4:18:32 PM   
outlier


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quote:

ORIGINAL: DomKen

Paypal got involved because the buyer contacted them to get a credit on their CC instead of getting the refund from the seller. If the buyer destroyed the instrument and got a refund then Papal is on the hook to the seller if the seller can show it wasn't a fake.


No one disputes this, but the seller is still screwed if the violin was authentic or it was an
honest disagreement or if the buyer just had buyer's remorse, or for whatever reason(s) decided
to renege.  Paypal may be technically "on the hook" but that is one great big fish to reel in and land. 

She is going to have to "prove" that those pieces which are now in Canada were the real thing.  And why
should the buyer help her do that?  Then she has to go to court, etc. etc. against Paypal all for $2500.

Your theory is great until it meets reality.  Better to be aware up front.


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RE: Paypal Has a "Must Destroy" For Refund Po... - 1/5/2012 6:48:05 PM   
Epytropos


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Paypal has been shady since day 1, and they only got worse when eBay stepped in. I've been trying to get people to move over to one of dozens of other, better platforms for years but inertia will carry a shitty company well past the point of reason if the problems aren't universally experienced. Myth of the rational actor.

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RE: Paypal Has a "Must Destroy" For Refund Po... - 1/5/2012 6:52:24 PM   
wittynamehere


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Nicely put, Epytropos.
PayPal is about as corrupt as Goldman Sacs and JP Morgan, which is saying something.


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