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RE: I need PC tech help... - 1/24/2012 5:16:21 PM   
MasterG2kTR


Posts: 6677
Joined: 8/7/2004
From: Wisconsin
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Greedy - You has mail

(in reply to DesFIP)
Profile   Post #: 21
RE: I need PC tech help... - 1/24/2012 7:57:01 PM   
ResidentSadist


Posts: 12580
Joined: 2/11/2007
From: a mean old Daddy, but I like you - Joni Mitchell
Status: offline
What we know.

Modem works.
Router works wireless.
Laptop works wireless. 
Drivers in desktop for NIC check OK. (I talked to her on the phone about it but we never got to finish)

We need to know if it is software or hardware problem.

1. Rule out hardware & wiring....   Turn off laptop wireless connection. 
2. Connect laptop with the new wire from cable guy to router. 
3. Test.  If bad, then your router's LAN ports fried and it only works wireless.  Solution, new router or get wireless NIC for desktop. 
4. If ok, then rule out desktop NIC. 
5. Connect directly to modem...  watch the I/O lights on the NIC and the modem to see if they "talk" to each other. If dead, then the NIC port is bad.  Solution, get a new NIC.  (Even if the NICs software drivers function and check OK in the PC hardware monitor, it's not passing the signal.  The ports in both the router and NIC have a circuit and electronic components that can fail.)
6.  If NIC shows life and passes signal, then it's a software problem. 
7.  Use a command prompt to run IPCONFIG on laptop. 
     a. Start menu, choose 'run', type "cmd" in 'open' box and hit 'ok'.
     b. At the command prompt (blinking cursor) type "ipconfig"
     c. Make note of "default gateway" and "subnet mask"
8. After reconnecting the desktop, repeat a, b, c. 
9. If desktop IPCONFIG settings are the same... we're screwed.  I can't sort it out further without being there.  If IPCONFIG settings are different, that most likely is your problem.  Use windows help menu to find how you program network settings or call me and I will tell you how to program your NIC.


  




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(in reply to DesFIP)
Profile   Post #: 22
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