kalikshama
Posts: 14805
Joined: 8/8/2010 Status: offline
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quote:
I understand that it is annoying but to be perfectly honest, those SS workers are usually underpaid and overworked and they're mainly there to answer questions and show solutions to the most important problems, not to play nurse maid and hold the hands of everybody and tell them everything what might be possible - it's the job of somebody requiring assistance to ask questions like "How about help with the transportation fare?" etc. Picture yourself in the shoes of those workers - you're there with a workload, you aren't getting much thanks and not really a big cheque, you try to help with the most important questions, it seems reasonable to expect that people will ask you what they need to know, and possibly do a bit of research themselves as a lot of answers are available online.... It's a bit like people working in an unemployment office, they are super busy just letting people know what paper work they need, to check the paperwork, trying to place them in jobs, they can't really hold their hand and tell each and everyone what interview training is available - unless the people ask for it. People like my brother with neurological and psychological disabilities certainly cannot be expected to have the same level of pro-activity and competence as job seekers. All my brother's assistance has been a result of my mother, who has a Masters in Social Work, asking the right questions, tirelessly advocating for him and following up. Two years ago, she attempted to help his then girlfriend, who pulled out literal reams of paperwork that had stymied her. While S seems competent on the surface, she had lost benefits because she was unable to follow through with the paperwork. Last I heard, she was living in a homeless shelter. My brother has a case manager, but more importantly he has my mother, a retired social worker, who also consults with her friend, another MSW whose knowledge of out state's services is current.
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