RE: OnTape:Rep Won't Let Customer Quit AOL

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RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 1:00:50 AM

Kedikat

Posts: 680
Joined: 4/20/2006
Status: offline

I had a wonderful time trying to cancel my hotmail plus account.
For several years they have auto renewed the account, even though they told me it was cancelled due to my card having expired ( I never gave them the renewed card number ).
Every year I got a notice that my card date had expired, so it would not be renewed. Then they renewed it.

So this year I actually tried to cancel it. HAH!

After actually getting to the spot where you cancel it, they would not do it, because I did not recall the last 4 digits of the old credit card I had used. So I emailed the indicated contact email. Told them I did not recall the number, just cancel it.
Round and round we went.......like arguing with robots.
They could not cancel the account that I logged into with my username and password, to cancel it from, because it might not be me! haha. I noted their lack of faith in their own systems integrity in a followup email, but robots have no sense of irony.
Eventually it got done. And overall I found it a bit fun to deal with the morons.
The upshot is they made it almost impossible for me to quit using a service that they warned me every year would be cutoff due to lack of payment from a cancelled credit card :)
Sometimes I really like talking with idiots. They can be fun.
Informing an idiot that the call is being taped can make a world of difference in quality of customer service.

Goofy shit.

< Message edited by Kedikat -- 6/22/2006 1:04:44 AM >

(in reply to pahunkboy)

Post #: 21

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 1:24:15 AM

Angellica

Posts: 11
Joined: 2/15/2006
Status: offline

I guess I'm an AOL fan. I've been with them off and on for over 6 years. I've cancelled my account several times and keep going back to them. I've received as much as 2 full years of continuous service for free when I tried cancelling before. I now have broadband AOL and love it.

_____________________________

Well behaved women seldom make history. Maybe that's why I'm better known as a brat!

(in reply to pahunkboy)

Post #: 22

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 3:02:25 AM

pahunkboy

Posts: 33061
Joined: 2/26/2006
From: Central Pennsylvania
Status: offline

quote:

ORIGINAL: Kedikat

I had a wonderful time trying to cancel my hotmail plus account.
For several years they have auto renewed the account, even though they told me it was cancelled due to my card having expired ( I never gave them the renewed card number ).
Every year I got a notice that my card date had expired, so it would not be renewed. Then they renewed it.

So this year I actually tried to cancel it. HAH!

After actually getting to the spot where you cancel it, they would not do it, because I did not recall the last 4 digits of the old credit card I had used. So I emailed the indicated contact email. Told them I did not recall the number, just cancel it.
Round and round we went.......like arguing with robots.
They could not cancel the account that I logged into with my username and password, to cancel it from, because it might not be me! haha. I noted their lack of faith in their own systems integrity in a followup email, but robots have no sense of irony.
Eventually it got done. And overall I found it a bit fun to deal with the morons.
The upshot is they made it almost impossible for me to quit using a service that they warned me every year would be cutoff due to lack of payment from a cancelled credit card :)
Sometimes I really like talking with idiots. They can be fun.
Informing an idiot that the call is being taped can make a world of difference in quality of customer service.

Goofy shit.

It pisses me off when I have to close out a credit card number due to these aggressive tactics. Once bitten, I never do business with "them" again.

Here is the audio
http://www.break.com/index/aolhell.html

(in reply to Kedikat)

Post #: 23

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 3:21:31 AM

DominaSmartass

Posts: 961
Joined: 1/12/2006
From: This month? Maryland
Status: offline

I haven't looked at the link referenced in this thread yet but I could probably recite the conversation verbatim. I've known for about 3 years now that you can get absolutely free aol by picking up a free trial disc, calling to cancel when it's time, and just saying the right things. You can't be TOO sure you want to cancel but come up with complaints (valid ones, indeed) like about how slow, pricey, annoying, etc. aol is. They will ALWAYS tell you that you need another free month to keep exploring the aol special features. I've done this twice and gotten a free account for probably 2.5 years or so total until, each time, some sales rep finally let me quit. I was almost sad to go. Almost.

(in reply to kiska)

Post #: 24

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 3:46:48 AM

ray64

Posts: 18
Joined: 12/15/2005
From: Tahlequah Ok.
Status: offline

I cancelled Aol back in Jan. I told them they were Overpriced, Overrated, and over valued. I informed them in clear and precise English that no further charges would be tolerated from them and should they attempt such the Gov't would have another complaint to add to their growing list against AOL. I didn't want their garbage. My computer must really like being free from aol as it hasn't locked up since. Aol has so much spyware attached that its a joke and a bad one at that.

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Collared Slave
of Mistress Brandye
(Dommeseeksone)
1/22/06

(in reply to kiska)

Post #: 25

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 9:45:59 AM

mnottertail

Posts: 60698
Joined: 11/3/2004
Status: offline

Ja, can you get him to work over misssix? that slut has been 29 since I been 29.

I suppose that is ModOne or admin or the owner but goddamn.........

Time does not stand still in CM land.

How come since many have birthdates filled in the system don't get the gimmick and go to it? The sluts know I am at a Sebeka ISP, cause none of them girls live here, or I would already own them.

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Have they not divided the prey; to every man a damsel or two? Judges 5:30

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Post #: 26

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/22/2006 4:35:42 PM

kiska

Posts: 160
Joined: 11/17/2005
From: North Carolina
Status: offline

ROFL I've often wondered just *who* is the mysterious MissSix ...

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Post #: 27

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/24/2006 10:46:45 PM

wolffeathers

Posts: 315
Joined: 8/6/2005
From: Clearwater
Status: offline

Have to add in my two cents.

First, I'm a computer tech, and I used to work sales at AOHell.

In sales, we were told not to keep them, but to upgrade. If they had dial up, sell them broadband (and forget to mention that you pay the price of AOL as well as your cable/dsl/T1 connection).

I haven't worked for them in years, but it's not hard for a unmentionable to set up an accout.

and, the only way to get rid of it is to format. Safest too, if you had a password saved.

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~Master Wolf

(in reply to kiska)

Post #: 28

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/24/2006 10:52:27 PM

michaelGA2

Posts: 1533
Joined: 4/26/2006
Status: offline

**laughing my ass off**

does this mean i can get another year of free service if i agree to stay with CollarMe?

LOL

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Are we having fun, yet?

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Post #: 29

RE: OnTape:Rep Won't Let Customer Quit AOL - 6/25/2006 12:29:55 AM

Termyn8or

Posts: 18681
Joined: 11/12/2005
Status: offline

With big companies, lateral thinking works best because they can't do it.

First of all never let enything charge your bank account or phone bill. Credit card only. If you can't afford a credit card you can't afford the most expensive end user ISP around.

All day long they advertise $11 a month.

Had a girl shacked up here a while back, ran up the phone bill on 900 calls when was at work. I didn't think of it, but when the collection agancy called we told then she was under 18. So much for that.

Telemarketers better fucking hope I don't have too much time on my hands. I will talk to them for hours, but not buy anytthing. Junk mail all gets returned with a bonus. We try to get it over first class weight so they have to pay.

Cancel AOL ? They WISH I would. What's more I will use my FTP space, so many don't you know. And I beat them down o $10 a month for BYOA and I pay $16 a month for DSL from SBC. This is $1.05 more than their ridiculous monthly charge for dialup. They ever piss me odd I will report the CC lost or missing, and change the telephone account.

With AOL billed to a CC, if you report it lost/stolen you get a new number, then they can't bill you.

If those 900 number assholes want to play, they admit to pandering to a minor. See where I am going here ? There are ways. You are not completely at their mercy.

BTW, the girl was 30, we just told them she was under 18.

:-)

T

(in reply to michaelGA2)

Post #: 30

RE: OnTape:Rep Won't Let Customer Quit AOL - 7/30/2006 9:20:37 PM

Seekingatoy

Posts: 2
Joined: 6/25/2005
Status: offline

~WONDERS WITH A SMILE HOW WE WENT FROM DISCUSSING AOL AND ITS INFINITE WAYS TO BE ABLE TO USE THE TERM ON COMMERCIALS THAT IT HAS THE HIGHEST CUSTOMER BASE BY OFFERING FREE SERVICE TO THOSE WHO ARE NOT SATISFIED TO WICCA BUT ...SMILES~
I think thats how AOL can say without lying that it has a very high customer base not for the paying clientelle but for every suer even those getting free service for complaints. My mother paid perminutes use about 2 years ago but changed to a monthly rate. She thought she would only use it a few minutes a month but used it quite abit..she should have complained and gotten free service from them as well I see lol damn I should call her its not too late, is it?

(in reply to kiska)

Post #: 31

RE: OnTape:Rep Won't Let Customer Quit AOL - 7/30/2006 9:21:56 PM

Seekingatoy

Posts: 2
Joined: 6/25/2005
Status: offline

suer I meant user of course...I have dyslexic fingers at times

(in reply to Seekingatoy)

Post #: 32

RE: OnTape:Rep Won't Let Customer Quit AOL - 7/30/2006 10:17:40 PM

IronBear

Posts: 9008
Joined: 6/19/2005
From: Beenleigh, Qld, Australia
Status: offline

Man I wish we could do this here and publish the crap we get from Telstra, Optus and a few other companies whose response ranges from condecending to abusive.. Some of them have loged that every call on my land line is put through a speaker (totally legal here) and there copuld be witnesses as a couple of companies have found out in court. But it is illegal without the necessary federal permits to record telephone conversations and those who are permitted to do so myst have a "BEEP" played every 15 seconds to warn all parties that the call is being recorded. (This does not apply to emergency services who record all incomming calls and the Fed Sec Svcs of course)..

< Message edited by IronBear -- 7/30/2006 10:18:03 PM >

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Master of Bruin Cottage

http://www.bruincottage.org

Your attitude, words & actions are yours. Take responsibility for them and the consequences they incur.

D.I.L.L.I.G.A.F.

(in reply to kiska)

Post #: 33

RE: OnTape:Rep Won't Let Customer Quit AOL - 7/30/2006 11:24:52 PM

SusanofO

Posts: 5672
Joined: 12/19/2005
Status: offline

Because they are still taking subscription customers, when any other ISP service provider is taking on more advertisers, not relying on just subscribers, to make their business grow. AOL just caught on to this, and for years now they've been losing, vs. making, more money, while the competition has surpassed them greatly as far as profits.

Next year, though, AOL will not be taking on any new subscribers, and will be relying on getting more advertisement revenue. If this plan to increase their income fails, they are up a creek, and they do consider it a gamble. They are planning to try to hang on to the subscribers they do have. Which is why this poor customer probably had this experience. My source for this is last week's TIME magazine, btw.

- Susan

< Message edited by SusanofO -- 7/30/2006 11:52:07 PM >

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That perches in the soul,
And sings the tune without the words,
And never stops at all". - Emily Dickinson

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Post #: 34

RE: OnTape:Rep Won't Let Customer Quit AOL - 7/31/2006 12:08:48 AM

MasterKalif

Posts: 648
Joined: 5/24/2004
Status: offline

wow AOL really sucks....I am glad I never bought into them like everyone was telling me to...I remember my ex-girlfriend's mother telling me wonders, how it was easy to use, the anti-spyware they had, how it was cheap, etc....and when I used it (at my ex's place) it was unbelievably slow dial up, not so easy to use, or a pain to use...and the spyware only got rid of the easy worms and stuff. I told them to switch but they were set in their ways...I myself did not listen to those telling me wonders about AOL and went with Verizon which I at least had broadband and could include my phone service as well...however they were also a pain in their own way. I now have Cox, which is pretty good and very fast.

(in reply to SusanofO)

Post #: 35

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