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RE: I am quickly developing a problem with immigrants. - 12/25/2013 8:07:37 AM   
TieMeInKnottss


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Yes, I was once explaining the program to a Korean man in his 20s who was at a very remedial level-had to have a translator. I started discussing with the translator about student visas and asking how long the man had been in the US. He explained that he had been BORN in the US but never learned English.

Like I said, my dad's generation emigrated to the US because they wanted to BE American (that does not mean forgetting your heritage but it does mean assimilating ). Now, people come here to USE America.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 8:52:34 AM   
truckinslave


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quote:

but, back then, immigrants wanted to BE American...not just live in America.


And there's the rub.
I want to freeze immigration, legal and illegal, until we assimilate the folks already here legally.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 9:01:00 AM   
OsideGirl


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quote:

ORIGINAL: TieMeInKnottss
Like I said, my dad's generation emigrated to the US because they wanted to BE American (that does not mean forgetting your heritage but it does mean assimilating ). Now, people come here to USE America.


My father's family is German and when his grandparents came to America they tried to never speak German again. They wanted to be American. So, while some German customs were kept, they embraced American customs as well. They didn't even live in the German neighborhood, my father grew up in an Italian neighborhood.

(The other side of my family has been here since 1638)

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 9:17:39 AM   
Phoenixpower


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quote:

ORIGINAL: Zonie63

I've been in places where the staff may not speak English very well, but they clearly know what they're doing and can get the job done. Then there are those places where the clerks speak perfect English but are still dumber than a box of rocks and can't seem to do anything right.



very well said

and thanks for explaining the flag thing

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 10:50:18 AM   
evesgrden


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quote:

ORIGINAL: truckinslave

quote:

but, back then, immigrants wanted to BE American...not just live in America.


And there's the rub.
I want to freeze immigration, legal and illegal, until we assimilate the folks already here legally.



How will you know when that happens? And are you going to freeze immigration from Australia? Scotland? Canada? Are you going to give them tests? Are you going to test those born here who are illiterate?

As I said, my father spent 5 years at night school learning the language. When I lived in Toronto I spent considerable time doing consults in Little Italy... and the first generation mama and papa typically didn't know a word of English... the parents and kids did, but not the immigrants themselves if their children were providing for them.

I don't think we should have a "press 1 for english". Unlike Canada the US is not constitutionally bilingual.

Necessity is the mother of invention. It shouldn't be easy for people to avoid learning the language. It should however be easy and rewarding for those who try to learn, to do so.

As for the original issue the OP expressed, we get to vote with our wallets, and if management doesn't care then let them hire whomever they want. Ultimately customer service truly does matter.


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RE: I am quickly developing a problem with immigrants. - 12/25/2013 10:53:04 AM   
vincentML


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quote:

ORIGINAL: truckinslave

quote:

but, back then, immigrants wanted to BE American...not just live in America.


And there's the rub.
I want to freeze immigration, legal and illegal, until we assimilate the folks already here legally.

What parameters do you use to define assimilation, Truck?

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 11:10:22 AM   
Aynne88


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I feel like I stumbled into a thread of Duck Dynasty or Honey BooBoo followers. Really? My husband is Korean, now an American citizen. College educated, owns a business and speaks 3 languages. I am glad he didn't "assimilate" into being the standard American because lazy, racist and judgmental are so not a turn on. How about we impose a moratorium on jobless people breeding, or the undeducated? How about if we force our so far behind Asian countries children to learn another language fluently not the typical basic 2 years of Spanish or French. We are raising a nation of obese whiny electronics obsessed brats with values that make them think pressing 1 for English is a hassle? White privilege stinks in here. So does the limited knowledge of how many immigrant do assimilate into our culture but the ones that do, especially from Asian countries, tend to take over because of their work ethic, something we are losing here daily. Oh and Jim? He is at the jobsite today going over plans with the electrician. Sorry if I sound bitchy but I can be when I read pages of white people problems.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 11:34:00 AM   
sloguy02246


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FR -

Going back to the OP about customer service call centers located overseas:

US corporations do this as cost savings (big surprise) and it isn't going to change anytime soon.
I just retired from a major US insurance corporation and our division has call centers in India and the Philippines.
We received lots of complaint calls from both customers and our agents in the field about these outsourced centers and dutifully forwarded them as requested.
The corporation's response was always the same: no changes will be made.
The reason for the establishment of the overseas centers was and continues to be a tremendous cost savings to the corporation over US-based centers. (In most areas of the corporation, the cost per incoming call in the US averaged around $15/20 per call. Overseas cost per call was around $3-4/call.)
The corporation's response to its agents was that bringing all the calls back to the US would result in higher costs, which would put the corporation at a significant competitive disadvantage with other insurance companies selling similar products (and who were also using overseas call centers).
Ergo, don't hold your breath waiting for major corporations to respond to complaints by bringing this work back here - at least not with the way the bean counters are running most big companies these days.
That and there are just too many executive bonuses at stake each year, usually based on cost containment.

As for the other question about dealing face-to-face with language-challenged clerks here at home, I do give it an honest try, but if the clerk is totally oblivious and can't or won't help me, I simply smile, say "Gracias," and take my business elsewhere.



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RE: I am quickly developing a problem with immigrants. - 12/25/2013 11:45:21 AM   
tj444


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quote:

ORIGINAL: sloguy02246

FR -

Going back to the OP about customer service call centers located overseas:

US corporations do this as cost savings (big surprise) and it isn't going to change anytime soon.
I just retired from a major US insurance corporation and our division has call centers in India and the Philippines.
We received lots of complaint calls from both customers and our agents in the field about these outsourced centers and dutifully forwarded them as requested.
The corporation's response was always the same: no changes will be made.
The reason for the establishment of the overseas centers was and continues to be a tremendous cost savings to the corporation over US-based centers. (In most areas of the corporation, the cost per incoming call in the US averaged around $15/20 per call. Overseas cost per call was around $3-4/call.)
The corporation's response to its agents was that bringing all the calls back to the US would result in higher costs, which would put the corporation at a significant competitive disadvantage with other insurance companies selling similar products (and who were also using overseas call centers).
Ergo, don't hold your breath waiting for major corporations to respond to complaints by bringing this work back here - at least not with the way the bean counters are running most big companies these days.
That and there are just too many executive bonuses at stake each year, usually based on cost containment.


not to mention all the various tax avoidance/evasion tactics/games employed to divert extra profit offshore (as an inflated "cost")..

http://www.alternet.org/story/20788/take_the_money_and_run_offshore

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 11:47:59 AM   
meomymaid


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You live in Texas and as I recall History, that used to be Mexico.
I have to deal with the same in California.

On a larger scale, I agree.

I for one simply hate Indians. I can't deny it, I hate them.
For ignorance of western (or US) culture and ignorance of proper language (do the needful)

I have no idea how we got to have all the 7-11 shops owned by them, when we have those immigration laws.

(in reply to jlf1961)
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RE: I am quickly developing a problem with immigrants. - 12/25/2013 11:48:55 AM   
BamaD


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quote:

ORIGINAL: Aynne88

I feel like I stumbled into a thread of Duck Dynasty or Honey BooBoo followers. Really? My husband is Korean, now an American citizen. College educated, owns a business and speaks 3 languages. I am glad he didn't "assimilate" into being the standard American because lazy, racist and judgmental are so not a turn on. How about we impose a moratorium on jobless people breeding, or the undeducated? How about if we force our so far behind Asian countries children to learn another language fluently not the typical basic 2 years of Spanish or French. We are raising a nation of obese whiny electronics obsessed brats with values that make them think pressing 1 for English is a hassle? White privilege stinks in here. So does the limited knowledge of how many immigrant do assimilate into our culture but the ones that do, especially from Asian countries, tend to take over because of their work ethic, something we are losing here daily. Oh and Jim? He is at the jobsite today going over plans with the electrician. Sorry if I sound bitchy but I can be when I read pages of white people problems.

Touchy much?
Your husband is clearly not who we are talking about.
He learned fluent English worked hard and contributes to society, thus being the kind of immigrant we need.
The only thing your description of him that is like those we are talking about is that he wasn't born here.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 12:17:57 PM   
EdBowie


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Sounds like you are just itching to shed the blood of all sorts of creatures.

The topic here has been about those unwilling or unable to learn the language in their new country, not about people who come from a country where English is widely spoken and mandatory in high school.
This isn't a situation that is unique to the US, BTW.

And many of the people posting here have been offering an understanding and open perspective on the matter, so your calling them names isn't exactly advancing the discourse.



quote:

ORIGINAL: Aynne88

I feel like I stumbled into a thread of Duck Dynasty or Honey BooBoo followers. Really? My husband is Korean, now an American citizen. College educated, owns a business and speaks 3 languages. I am glad he didn't "assimilate" into being the standard American because lazy, racist and judgmental are so not a turn on. How about we impose a moratorium on jobless people breeding, or the undeducated? How about if we force our so far behind Asian countries children to learn another language fluently not the typical basic 2 years of Spanish or French. We are raising a nation of obese whiny electronics obsessed brats with values that make them think pressing 1 for English is a hassle? White privilege stinks in here. So does the limited knowledge of how many immigrant do assimilate into our culture but the ones that do, especially from Asian countries, tend to take over because of their work ethic, something we are losing here daily. Oh and Jim? He is at the jobsite today going over plans with the electrician. Sorry if I sound bitchy but I can be when I read pages of white people problems.



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RE: I am quickly developing a problem with immigrants. - 12/25/2013 12:24:43 PM   
crazyml


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You're aware that white english speaking people in the usa are descended from immigrants?



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RE: I am quickly developing a problem with immigrants. - 12/25/2013 12:25:54 PM   
crazyml


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How good is your Apache?

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 12:33:31 PM   
crazyml


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You'll be gutted, then when you have to press two for English, I take it?

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 12:51:10 PM   
EdBowie


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What kind of lame ass trolling is that supposed to be?
quote:

ORIGINAL: crazyml

How good is your Apache?



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RE: I am quickly developing a problem with immigrants. - 12/25/2013 1:02:11 PM   
njlauren


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I can understand the frustration and anger, but in many ways it is misplaced, you have to be very careful because perceptions and facts are not the same thing. For example, if you go into an area with a heavy ethnic concentration, you often will find people who are recent immigrants and don't necessarily speak English, in part because they are living in an area with people who speak the same language, and it can isolate them, especially now when you cable channels and such that are in the home language. It can seem like no one speaks english, and then you get into the situation, like with a local home depot, that thanks to the douchebag then running the chain, they decided they wanted low cost labor and were hiring recent immigrants (most of whom I suspect were illegal), because like most immigrants at any period in history, tend to work for little...and damn nearly ruined the store doing it....

One of the reasons this has happened I think is that unlike past generations, when immigrants tended to concentrate in big cities, or maybe certain areas of certain states, it has become a lot more widespread. When I was growing up, the only recent immigrants in my area of NJ (suburban, well off) tended to be Asian or South Asian (Indian mostly), and they tended to work in high tech jobs, many of them were engineers and scientists under the then H1B program that actually brought in highly skilled workers, not the cheap jobs program it is today. Now, there are recent immigrants from Mexico and South America, who have moved to towns with older housing, to be able to fill jobs in construction and in restaurants and such, and people are seeing immigration for the first time really. Read about when Italians and Poles and Jews came to the US in numbers, you heard the same thing, only most of us are well removed from it.

One of the things that drove language skills was because in the cities, where immigrants went, the schools had people from all over, and English was the common language. My dad spoke Italian at home (he would be 91 if alive today), but he grew up in school and such with Italians, Jews from Eastern Europe, poles, people born here, so in the streets and such they would be speaking english, so kids would pick it up (okay, Bronx or Brooklyn English might seem like a foreign language, but it is...:). With kids it came naturally, and my dad spoke English without an accent, he learned, as did my wife who came in a later generation from eastern Europe.

Years ago, long before the immigration from south of the border, in NY the predominant immigrants were Puerto Rican (who actually were already citizens...), and a lot of people said the same thing, they would never learn english, especially when the schools started so called bi lingual education, that often turned into a 12 year crutch rather than what was intended, to act as a bridge...but that didn't happen, the kids and grandkids of Puerto Rican immigrants are no different than other NY'ers, they speak english as a native, though many of them are bi lingual, which is great. Same with the kids of other groups, Asians, Indians, Hispanics from all over, the same trend happens, the next generations are full English speakers, who may or may not be bilingual....every study is showing this, with one exception, which is among Mexicans of recent immigration status, there there are problems with the next generations. One theory is the immigrants coming here now don't want to permanently settle here, so they don't have the interest in learning the language or their kids, others because many of them are illegal and their kids and they are isolated.....I suspect it is a blip, because learning english is widely understood to be the way to advance, you may be able to get a job at a car wash without english skills, not the same thing when working other jobs. In tech fields we have people from all over, but English is the lingua franca, and no matter how good your tech skills are, if you can't communicate you are going to be very limited in what you can do.

Again, being in the middle of immigrants and immigration, it is hard to lose perspective. There are grains of truth to what some have said, in Miami I ran into the 'you should learn spanish" crap, and I told them (in spanish) where to go with themselves, the Cubans who came here after Castro were an arrogant bunch, and some of the people who moved from South America, the well off ones, tend to be more arrogant, but it isn't all by far....I also have been around recent Asian immigrants through my son being in music, where many of the kids in the programs were from Asia (especially Korea), and the parents can be arrogant and standoffish (and it isn't just language skills), there is some kind of haughtiness there about cultural superiority and such (saw that more with Koreans than Chinese), but their kids, whom my son made friends with many of the kids, were already integrated; their parents saw the other kids as threats to their kids or enemies to be crushed, the kids saw the other kids as friends *shrug*. At college, my S is is running into students from Asia, and both the Chinese and Korean students from there tend to be very insular and unfriendly, while the kids who came here when young or were born here from the same background are the same as anyone else, they see the other students as friends and colleagues, the kids from China and Korea especially look down on the kids, Asian or non Asian, as inferior.....you always have to be careful about what first generation immigrants look like and the next ones, many of those complaining today had ancestors who were demonized, excluded, you name it.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 1:03:40 PM   
njlauren


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quote:

ORIGINAL: EdBowie

What kind of lame ass trolling is that supposed to be?
quote:

ORIGINAL: crazyml

How good is your Apache?



He is being sardonic, the only true native languages in the US are things like Apache and Cherokee, and even they were immigrants......the point being that the US is nation of immigrants, and English is not the 'native' language per se, though it became the dominant one.

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RE: I am quickly developing a problem with immigrants. - 12/25/2013 1:19:46 PM   
Rawni


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quote:

ORIGINAL: EdBowie

What kind of lame ass trolling is that supposed to be?
quote:

ORIGINAL: crazyml

How good is your Apache?




It's the kind of comment that went right over your head. There's more than language barriers and this proves it.

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Profile   Post #: 59
RE: I am quickly developing a problem with immigrants. - 12/25/2013 2:03:57 PM   
vincentML


Posts: 9980
Joined: 10/31/2009
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quote:

ORIGINAL: Aynne88

I feel like I stumbled into a thread of Duck Dynasty or Honey BooBoo followers. Really? My husband is Korean, now an American citizen. College educated, owns a business and speaks 3 languages. I am glad he didn't "assimilate" into being the standard American because lazy, racist and judgmental are so not a turn on. How about we impose a moratorium on jobless people breeding, or the undeducated? How about if we force our so far behind Asian countries children to learn another language fluently not the typical basic 2 years of Spanish or French. We are raising a nation of obese whiny electronics obsessed brats with values that make them think pressing 1 for English is a hassle? White privilege stinks in here. So does the limited knowledge of how many immigrant do assimilate into our culture but the ones that do, especially from Asian countries, tend to take over because of their work ethic, something we are losing here daily. Oh and Jim? He is at the jobsite today going over plans with the electrician. Sorry if I sound bitchy but I can be when I read pages of white people problems.

Wow, Aynne, that was some dump. Would you please point out what I said to deserve such a vehement reply. Having a tough day, babes?

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Profile   Post #: 60
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