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Grovelling weasel CEO sorry for 'horrific' passenger re... - 4/11/2017 7:39:13 PM   
WickedsDesire


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Status: offline 		Grovelling weasel CEO sorry for 'horrific' passenger removal This is the same fuk weasel who emailed all his staff calling the passenger belligerent

The CEO of United Airlines has apologised for the "truly horrific" incident in which a passenger was forcibly dragged, screaming, from a flight.

Oscar Munoz said he "continues to be disturbed" by the incident, captured on a video that went viral on Twitter.

He said the company would "fix what's broken so it never happens again".
The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".

He is undergoing treatment at a Chicago hospital.
The footage taken inside the airliner shows a man being pulled out of his seat and dragged, screaming, down the aisle. He is later seen with blood on his face.

The flight from Chicago to Louisville, Kentucky, on Sunday evening had been fully booked, United spokesman Jonathan Guerin told USA Today newspaper. The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.

United had previously described the flight as overbooked. Lying fuks

Three passengers agreed to leave the plane.
But Dr Dao said he worked in a hospital and needed to see his patients the next day, an eyewitness tweeted.

A video that appears to show him dazed and with blood around his mouth, saying "just kill me", having run back on the plane, also emerged online.

Earlier, Mr Munoz had defended employees' conduct and said the passenger had been "disruptive and belligerent". Employees were "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight", he added.

He came under intense criticism online and the incident reached the ears of the White House press secretary, Sean Cinnamon Spicer, who called it "troubling".

United's parent company's share price plummeted on Tuesday.

Stock in United Continental Holdings dropped by more than 4% at one point with nearly $1bn (£800m) wiped off its value, but the share prices later recovered and were down just 1% when markets closed.


Didnt think it much an apology myself. I liked how he waffles on about the police for most of it. Come to think of it Americashire jackals your police death squads have been a bit quiet of late. Still, surprised they didn’t pistol whip him for looking a bit foreign.

Sean Cinnamon Spicer ...Think I may upgrade that one to Sean Vindaloo Spicer. That reminds me ive not had a vindaloo in 30 odd years - fair scorched my arse and dissolved my insides


< Message edited by WickedsDesire -- 4/11/2017 7:43:40 PM >
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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/11/2017 9:37:31 PM   
Greta75


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Status: offline 		His an Asshole! Trump is not the real Hitler. This dude is!

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 2:42:18 AM   
bounty44


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Status: offline 		i didn't see the video everyone seems to be in an uproar about, but I understand this that no one seems to be talking about---he was asked to vacate his seat by the airline and he refused, and then he was asked to vacate his seat by the airport security people, and he refused there as well.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 2:55:35 AM   
Lucylastic


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Status: offline 		then I suggest you watch the video, at the method of the removal.
get in the know.
that you think this is ok doesnt surprise me.
I bet you dont fly very often.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 3:57:47 AM   
Wayward5oul


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quote:

ORIGINAL: bounty44

i didn't see the video everyone seems to be in an uproar about, but I understand this that no one seems to be talking about---he was asked to vacate his seat by the airline and he refused, and then he was asked to vacate his seat by the airport security people, and he refused there as well.

Why should he vacate his seat? He paid for it. He was already boarded.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 4:08:58 AM   
bounty44


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Status: offline 		I don't know the reason behind him in particular being asked to vacate his seat. youd have to ask the airlines that. everyone paid for their seats, there is nothing special in that regard. but its pretty much besides the point---he was asked multiple times by people with the authority to do so.

haven't read these yet:

http://www.theindychannel.com/newsy/why-united-airlines-was-allowed-to-boot-that-passenger

http://www.dailyherald.com/article/20170410/business/304109921

http://www.wbur.org/hereandnow/2017/04/11/united-passenger-removed-seat


< Message edited by bounty44 -- 4/12/2017 4:10:48 AM >

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 4:09:40 AM   
WhoreMods


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quote:

ORIGINAL: bounty44

i didn't see the video everyone seems to be in an uproar about, but I understand this that no one seems to be talking about---he was asked to vacate his seat by the airline and he refused, and then he was asked to vacate his seat by the airport security people, and he refused there as well.

Watch the video, mate. The poor sod wasn't "asked" to do anything. He was ordered off that plane.
Be interested to hear how he's the one at fault rather than the airline that had staff who were too important to wait for the next flight, though. Care to show your working out for that?

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 4:34:05 AM   
Lucylastic


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quote:

ORIGINAL: bounty44

I don't know the reason behind him in particular being asked to vacate his seat. youd have to ask the airlines that. everyone paid for their seats, there is nothing special in that regard. but its pretty much besides the point---he was asked multiple times by people with the authority to do so.

haven't read these yet:

http://www.theindychannel.com/newsy/why-united-airlines-was-allowed-to-boot-that-passenger

http://www.dailyherald.com/article/20170410/business/304109921

http://www.wbur.org/hereandnow/2017/04/11/united-passenger-removed-seat


I have to wonder, why you would comment on a post when you clearly dont know anything about it? not just once, but TWICE?


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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 4:34:50 AM   
freedomdwarf1


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quote:

ORIGINAL: Wayward5oul


quote:

ORIGINAL: bounty44

i didn't see the video everyone seems to be in an uproar about, but I understand this that no one seems to be talking about---he was asked to vacate his seat by the airline and he refused, and then he was asked to vacate his seat by the airport security people, and he refused there as well.

Why should he vacate his seat? He paid for it. He was already boarded.

That can also be said of everyone that was on board the flight.
They all paid and were all on board and seated.
So why should any of them give up their seat??

Apparently, it's all part of the terms and conditions that we all accept when buying a ticket.
Some people seem horrified that the plane was over-booked.
Unfortunately, it is such a common practice that it happens on virtually every flight.
Every airline has the authority to ask (or order) any passenger to leave.
I've been caught in one of these 'over booked' situations and I asked for an explanation.

It's a complicated formula but it goes something like this: almost all of the time, 15-20% of booked passengers arrive too late, cancel at the last moment, or not turn up at all. The system has a built-in over-booking capacity of about 12-15% to accommodate the empty seats.
Generally speaking, the overbooked passengers can normally get on the flight because of those that didn't show and with seats to spare; that's where those last-minute bargain bucket seats come into play.

On those very few times that the over-booked capacity exceeds those that didn't turn up, late passengers are told they cannot board the plane before they even get through the boarding gate.
It seems that this time, UA got it horribly wrong and everyone was seated before they realised they were over full.
To compound the situation into a PR nightmare, they randomly chose a passenger who refused to leave and was forcibly removed.
I think it was the method of removal that has incensed the public; but they are entitled to do that.

UA handled this situation very badly.
To my mind, they should not pick passengers at random and use a LIFO system instead - Last In, First Out.
Secondly, there is a problem with their boarding proceedure; passengers should have been counted as they went through the boarding gate so that over-booked passengers don't get on board in the first place.
Thirdly, if UA knew they had staff members to get to somewhere else, they should have A) pre-allocated those seats, or B) asked those staff members to go on the following flight.

The whole thing is a mess in several areas and UA need to get their act together.
Having said that, other airlines need to learn from what happened here.
If it wasn't for social media going viral, I doubt we would have heard anything of this.
So that begs the question: how often does this actually happen?
Does the over-book formula need to be changed?



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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 4:38:38 AM   
Lucylastic


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Status: offline 		it wasnt overbooked per se, UA wanted to get their staff to the destination.
Normally overbooks are before everyone is seated.
How can they be overbooked when EVERYONE booked was seated.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:03:10 AM   
Greta75


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quote:

ORIGINAL: bounty44

i didn't see the video everyone seems to be in an uproar about, but I understand this that no one seems to be talking about---he was asked to vacate his seat by the airline and he refused, and then he was asked to vacate his seat by the airport security people, and he refused there as well.

The uproar is the reason the paying customer is asked to get off the plane, was because United wanted to accommodate internal staff to replace those seats.

So the flight was not even over booked.

They kick off some passengers so they can accommodate their own staff flying.

And when the customer they chose refuse to get off the plane. They got violent and dragged him right out!

United should have some kind of plan, where if there is somebody not in a hurry, right at checking in, they should offer the compensation to people who is willing to take another flight.

NOT off load passenger last minute AFTER they are seated in the plane! Just to accommodate their internal staff.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:15:45 AM   
freedomdwarf1


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quote:

ORIGINAL: Lucylastic

it wasnt overbooked per se, UA wanted to get their staff to the destination.
Normally overbooks are before everyone is seated.
How can they be overbooked when EVERYONE booked was seated.

Perhaps you are mis-understanding how these booking systems work.
They have an in-built over-capacity of 12-15% as part of the normal booking numbers.
There is no standard booking system that airlines can buy off the shelf so they each have their own systems; but most of them are almost identical in how they work.
What I think you are refering to are those bargain bucket seats which are sold at the last minute to fill those empty seats.

Example: A plane with a capacity of 400 seats is able to take 'normal' bookings for 460 paying passengers.
Yeah, I know, it sounds utterly crazy. But that's how it works, based on the law of averages.
Of those original 400 available (real and actual) seats, 60-80 of them are, on average, not taken up for various reasons and those seats are taken by pasengers allocated a seat (part of the 12-15% over-booked group) who wouldn't normally be able to get on board if everyone turned up.
If 20% don't turn up and the max of 15% over-booked people get on, then there is still 5% of seats empty (20 seats in this example) which would normally cater for any minor fluctuations in the numbers and for any extra staff that need to travel at the last moment.
So, in any given (normal) scenario, the flight remains 90-95% full even when the actual number of paid-for and booked seats on the system is waay beyond the actual number of seats on the plane.


You claim it wasn't over-booked???
Then please explain why there were NO seats available for their staff and they had to ask paying passengers to leave??

They were over-booked and there weren't any spare seats available for their staff as might have been at other times.
It was as simple as that. They fucked up big time.


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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:16:35 AM   
bounty44


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Status: offline 		that all might be true greta, but that's all after the fact information, not known by the passengers during the request to vacate their seats---the man was still asked to leave, twice, by people with authority to do so.


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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:18:04 AM   
Lucylastic


Posts: 40310
Status: offline 		it was a flight issue at the destination, planes are taken out of use all the time. staff are flown in all the time
Believe me I know how overbookings work, as a customer, not PR.
Delta, UA. Air Canada and BA.
I started travelling on the bus because of the problems I had flying. (well except to the UK)
I didnt do it to save money.
altho that was a bonus



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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:20:16 AM   
BoscoX


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quote:

ORIGINAL: bounty44

that all might be true greta, but that's all after the fact information, not known by the passengers during the request to vacate their seats---the man was still asked to leave, twice, by people with authority to do so.




They got him off of the plane then he snuck back on before the video started

With all of the Muslims about, sneaking onto planes is taken seriously these days

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:20:34 AM   
Lucylastic


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quote:

ORIGINAL: bounty44

that all might be true greta, but that's all after the fact information, not known by the passengers during the request to vacate their seats---the man was still asked to leave, twice, by people with authority to do so.



Does everyone know that you can be physically harmed while they do so?


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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:27:53 AM   
Lucylastic


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quote:

ORIGINAL: BoscoX


They got him off of the plane then he snuck back on before the video started



you got a cite for that?


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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:30:58 AM   
servantforuse


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Status: offline 		We agree for once. Watch the video bounty.

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:31:58 AM   
Greta75


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quote:

ORIGINAL: bounty44

that all might be true greta, but that's all after the fact information, not known by the passengers during the request to vacate their seats---the man was still asked to leave, twice, by people with authority to do so.


Yes but as a full price paying customer, I wouldn't leave either.

United fuck up by over booking. They should pay for another flight to get their staff to destination maybe with another airline or whatever.

And this over booking crap is nonsense!

With technology so tight today, there is no way this still should be happening.l

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RE: Grovelling weasel CEO sorry for 'horrific' passenge... - 4/12/2017 5:32:54 AM   
Lucylastic


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quote:

ORIGINAL: servantforuse

We agree for once. Watch the video bounty.

Thank you:)


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