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RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 9:13:03 PM   
outlier


Posts: 1111
Joined: 10/22/2005
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Lockit,

Take a deep breath, relax.  13 days is enough time to find a solution
without doing anything drastic.

I would make sure you have all critical information saved in some
readable format BEFORE doing anything that could cause you to
lose it.  Including reinstalling the OS.

How about getting a thumb drive. A USB drive.  You  can get
1 gig on sale for $10-$15 and you can probably put all critical
documents on one. In fact you can probably save the stuff two or
three different ways to one drive.  Including saving them in the most
common file formats you can.  Then you can take them to anyone
with a USB port and a printer. 

Or email them to a friend with a printer.

Or some group or organization that might help.

Outlier


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(in reply to EvilGenie)
Profile   Post #: 21
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 9:16:13 PM   
TheHeretic


Posts: 19100
Joined: 3/25/2007
From: California, USA
Status: offline
quote:

ORIGINAL: EvilGenie

I am an MCSE/A and know what I am doing. It is also bull that one keystroke will erase anything. It takes a great deal more to do that. Someone's in need, I try to help doing what I get $50.00 or more an hour to do for nothing. I could be watching something I wanted to see right now instead. But I am not. To my knowledge, she is doing nothing but answering questions.



       Are you offering a written guarantee, for all she stands to lose?  Me neither, so I guess our advice is equally valid.  "Totally Freaked" is not the state of mind to be playing with something this critical.

     

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Profile   Post #: 22
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 9:27:54 PM   
smartalex


Posts: 50
Joined: 5/29/2008
Status: offline
with all due respect, i haven't heard her say that the actual documents are corrupted, just that kinkos couldn't open them because they were saved in 2007 format. Any discussion of reinstalling, partitioning, etc, seems a bit extreme, particularly given Lockit's confidence level.

Lockit, if you c-mail me, I will give you an email address. If you want to send the files to me, I will promise not to read your private info, but just send them back to you saved in a format you can read. Just let me know what that is--if you can read notepad, wordpad,  Adobe acrobat, just let me know what you want. I am running late for bed but will be able to do that by 5pm Eastern tomorrow. (Unless something has happened and the files are actually corrupted.)

Heck, I wouldn't mind just faxing them from here.

(in reply to TheHeretic)
Profile   Post #: 23
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 9:51:49 PM   
Termyn8or


Posts: 18681
Joined: 11/12/2005
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Lock, I have to admit to a bit of admiration for anyone dealing with a disabled kid, but there is a question on the table and I am going to cut loose. OK ?

Why can't you just fax it out of your own PC ? Even if it is brand new, I think most of them have a regular modem. If so just hook up the phone line. When you go to print a file, don't go to print, go to file and then print. It will ask you what you want to print it on, and instead of selecting your printer, there should be a fax option if there is a modem in the PC. Switch to that. There may be a box that says "Set as default", you probably don't want that.

But let me ask this, did you just buy a PC and find some things will not work with it, or did to take a good working PC and take it to the Vista upgrade slaughterhouse ? If you did it was a very bad move. When it works do nothing, I can't make it any plainer than that. Well, maybe : If it ain't broke don't fix it.

I know it might sound like I am picking on you, because that is how I am. But now it is their turn.

Kinkos is a professional company (supposedly) and as such should be able to handle these files. It doesn't matter if they are in Word 2012, they are the pros supposedly. Maybe you should check out their competition, if any. They are supposed to be able to do this, and Vista did not come out yesterday. They have no excuse.

Unless of course Microsoft software some how prohibited that action. I'm tellya right now, I wouldn't put it past them. Look at PDF files and what they can do with them. They can lock them to one PC or prevent you from printing them. And they have been able to do this for a few years. What do you think the developers of the OS itself could do ?

But if you have the trial version, maybe it just won't let it happen. I swear when I get a new PC I am going to format C:, because I don't want all their shit. I will put my own software on it, and I want none of their junk. Word 97 works just fine. It opens fast, has very few glitches or moments, if ya know whadd I mean.

I don't need that new garbage. I kept 98 until it would not work anymore with my DSL. They no longer supported it. And I will keep XP until it no longer works. And why do they charge for a downgrade to XP from Vista when you buy a new PC ?

Now I do realize that you might be a cable person, and by that I mean there is no landline in your house. Internet comes from the cable and you just use cellphone(s). I know a few people like that. If you like cable, that may be the way to go, and in February everything changes.

In the meantime, a magicJack will provide a line, your PC would be hooked to itself, but if you need it fast, if you know anyone nearby with internet service, if they can print the file, you can just take it in in paper.

It sounds like you need it fast, so somehow it has to be done. Don't expect any help from Bill Gates. Knowing your situation would help, I know you got Vista and can't print, but do you actually have a landline or not ? How do you connect to the internet ?

Need to know these things.

T

(in reply to EvilGenie)
Profile   Post #: 24
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 10:15:03 PM   
msprudence


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Joined: 7/3/2008
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There is a simpler solution.  If these documents are word files and you can open them with no issue- open each one up and SELECT ALL (control A) and then COPY (Control C) each one unto a yahoo or gmail email. Gmail is better- since they preserve the formatting.

Now go to your local library, (or a friend's house who has a computer without issues) and open up the email- and reverse the process.  (You can do this at Kinko's but it's $18 an hour- and it will take a bit of time to put the documents back.

Then print. 

Then make extra copies.

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RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/7/2008 10:23:28 PM   
EvilGenie


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I also said email was one solution.

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Profile   Post #: 26
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 1:13:55 AM   
Lockit


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Okay, have been working on the computer with help for hours now. I am going to try to do a back up to clear the recovery (D:).  If I can do that, I can uninstall the writing programs that are a trial version apparently and cannot be used to do much of anything.  I can then install windows2006 and do whatever.  I cannot print because vista and my printer will not work together even though I got the drivers that were supposed to make it work.  I can also email things to others and have them sent back if that doesn't work. 

I coped/saved some things on a cd, took it to Kinko's and they tried to open things and it said they were corrupted and then I said it was a vista in the conversation and she said that they can't do anything with vista.  If I can use word2006, she should be able to read the cd... I hope and then I can fax things I need to do right away.

From what we think was going on, was according to Microsoft, the compter for some reason... maybe electric going off from the tornado day... that the computer copied everything on my computer into the recovery.  (This is what I was told, not what I know, read or gathered) Somehow things were corrupted and I couldn't do back up dvd's and clear it, which meant I couldn't download more or whatever becasue it was going into the recovery and limited what I could do.  I have no clue here... but this is what I am told could have been going on.  All I know for sure is that when I downloaded the patch for vista, nothing was the same.  I couldn't even find a way to uninstall it.  So I was waiting until a friend could get here and my time ran out because the case was moved up so fast because of my bitching to the congress woman's office. 

Then I found out that they socail security office didn't get the right documents from the hopsital because they didn't really want all that info out there, still within the time frame in which I could sue them if I found a lawyer that would sue them, which couldn't happen because of medical malpractice caps here and it not being worth it to them to help me sue them. lol  So it has been a scramble to get the documents, find the money to get all the documents and get a lawyer we didn't think we needed because the kid is severly brain damaged... that doesn't heal.  All while my computer with all my reseach can't be used right. lol  Freak out... tired domme...

I thank you all for all the offers of assistance... for all the suggestions and help!!!!!!!!!  I guess it all just got to me and to get that letter... I think it just triggered me.  Fear... this case must go through... I cannot live another two years before another hearing on the income I have.  I just can't do it another two years.  So... I couldn't figure it all out.  My brain damage is in the frontal lobe and we think is now moving to other area's and I am losing things I don't know well.  I have retained what I know well and can't take in new information unless it is a pattern over and over.  More freak out... that is hard to get used to! lol  I know how dementia patient's feel! lol  We have a joke at my house... I often go by dingy domme!  I am coming to terms with that... lol... but on days like this... whoa.  I needed ideas and you all gave them and I knew someone out there could.  I am very thankful to you all!  And thankful to pixelslave who patiently dealt with an angry/confused and frustrated dingy domme on the phone for hours, all while my landlord was in and out and we were dealing with my tub and toilet overflowing.  It's been a great day and actually the bright spots were you all helping!  Thank you!

(in reply to EvilGenie)
Profile   Post #: 27
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 1:32:22 AM   
Lockit


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Termyn8or, okay... I never used any of my computers to fax anything and I am really sorry for my brain fog and not getting this stuff... but you are saying I can fax right from my computer say to the social security office?  I have a phone line in the house.  If I can fax from here, that will save me a huge amount of money as I need to send at least 60 to one hundred pages of information and that doesn't even include the medical records, I hope the congress woman's office can get.  I can only hope they will fax it to social security.  There isn't a lot of information on anoxic brain injury, but I want to be sure they know what I know and have found so they realize this kid isn't going to get well enough to even hold a job at a fast food rest. wiping tables.  Heck he can't even remember where he lives, how old he is or what day it is.  He does remember he likes blonds and used to work as an oil rigger!

I will look into this and if anyone feels like telling me step by step... like a fourth grader how to do the fax... well that would be amazing!

I forgot to add... I use broadband.

< Message edited by Lockit -- 8/8/2008 1:34:54 AM >

(in reply to Lockit)
Profile   Post #: 28
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 1:40:25 AM   
Stephann


Posts: 4214
Joined: 12/27/2006
From: Portland, OR
Status: offline
Briefly,

You need a lot more help than you're going to get from this message board.  In the morning, call a local (and best that you can afford) computer shop.  Explain your situation, fork over $100, and have someone come to your house and deal with the issue directly.

This is too important to waste dozens of hours, and a week on 'hoping' that some kind stranger on the internet will help you.  In fact, much of the advice you might get here could be more dangerous to your data, than helpful.  Pay someone who you trust knows what they're doing.  And I do mean you trust.  If your toilet exploded, you wouldn't ask people on a BDSM board how to fix it; you'd call a plumber.  Use the same mentality.

Good luck,

Stephan


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(in reply to Lockit)
Profile   Post #: 29
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 3:26:22 AM   
Lockit


Posts: 11292
Joined: 5/7/2007
Status: offline
LOL... back up failed... says next back up needs to be done 12-30-1899!

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Profile   Post #: 30
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 4:56:20 AM   
farglebargle


Posts: 10715
Joined: 6/15/2005
From: Albany, NY
Status: offline

quote:

ORIGINAL: AquarianMale53

I know how things are in dealing with the SSA. I finally am going through Binder and Binder myself. I figure they get 25% (limited by law) of any back pay I have coming, but, I get the other 75% and that's 75% more than I have now if approved.

A fairly simple solution to your problem would be to buy an inexpensive flash drive (1Gb) and download your documents to it and then go to the local library and ask if they could help you print or email those documents.

Good luck.

  AM




OR... Copy the contents to the flash drive and JUST SEND THE FLASH DRIVE.



_____________________________

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Profile   Post #: 31
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 8:21:04 AM   
Termyn8or


Posts: 18681
Joined: 11/12/2005
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farg, that would be fine if they will accept it.

Lock, I used to be able to fax directly from Word by selecting the fax as a printer. It would then pop up with another window that would ask for the number. I had installed a program called Bitware which made this happen. It came with a modem driver CD, but worked on other modems as well.

From what I understand fax drivers were included with XP, but I have never used them because with DSL I never even installed a modem in this PC. So I don't know just how much help I can be, I can say though, that it can be done and if you have to fax that many pages it may well be worth looking into.

You claim to be in a brain fog or something but you sound pretty articulate here. So before spending the money for a PC tech, maybe you should look at the windows help files. Sometimes they are not so helpful, but sometimes they are.

Sorry what I basically did was to join in on a rant about Vista. I could rant about XP as well. I have this scanner which I think is one of the best scanners around, but it won't work with XP. I mean I scanned guns, car parts, my face, anything and the image was clear. (scan your face one of these days, the results are hilarious, you look like an alien or a ghoul or something).

But back to the topic at hand - If the windows help files are like they used to be, you go through a process of questions and then it comes up with something you can click for example to "find a fax compatible modem on this PC", something like that. I would suggest going through the process before spending money on a tech. Those guys are extremely expensive. But this involves money, so if you get no joy from windows help, it might be worth it to pay a guy to do it.

Another thing, if this is a new PC, it might be new enough that you can call tech support. Or, if you bought Vista and installed it, you should be able to call microsoft. So consider that as well.

Right now I can't resist getting back to the rant. How in the hell is less functionality considered an upgrade ? You get a newer OS and this won't work and that won't work. Back in the 98 days there were drivers for almost every printer on the planet built up to the date of release. This sucks, and now my scanner, which can focus up to four inches away from the glass, is most likely going to a landfill. And that's what they want, for you to spend money.

Anyway, give the windows help files a try, and good luck. I hope you get the money. It is possible though, that all you need to do is go through the process and hook a phone line up to the PC, if it has a modem. If you have DSL, make sure you connect a filtered line.

That's about all I can come up with without alot more detailed info, your PC might not even have a modem, I know they quit putting floppy disk drives in new PCs, so it might not. To really to be able to just fax all this from the house, without paying for it would be great with that many pages. I would certainly look into it.

T

(in reply to farglebargle)
Profile   Post #: 32
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 8:31:15 AM   
TreasureKY


Posts: 3032
Joined: 4/10/2007
From: Kentucky
Status: offline
quote:

ORIGINAL: Lockit

... I will look into this and if anyone feels like telling me step by step... like a fourth grader how to do the fax... well that would be amazing!


I'm not familiar with Term's method for printing to fax, however, as long as you have access to the internet you can fax from online.  I can't give you step-by-step instructions as each service is a little different, but here is a link that might help you get started.  It is an FAQ post that outlines some different online faxing services, what they offer, and what they cost.

http://www.savetz.com/fax/helpmechoose.php

There are other services that aren't mentioned in this FAQ.  You can simply google for online fax service.  I've personally used the site, www.efax.com... I couldn't tell you how to set up an account with them as I used a friend's, but the faxing itself was easy.  You simply type in the fax telephone number where you need the fax to go, attach the document you want to send, then hit a button that sends. 

The only recommendation I'd make if you choose this route is to fax only a few pages at a time... perhaps ten or less.  Of course, I'd make this same recommendation if you were using a regular fax machine.

Good luck!

Edited to add:  It looks like some of the services do not require that you set up an account, and some have a trial period.  Check out MyFax.

< Message edited by TreasureKY -- 8/8/2008 8:38:35 AM >

(in reply to Lockit)
Profile   Post #: 33
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 9:20:13 AM   
CalifChick


Posts: 10717
Joined: 10/28/2007
From: California
Status: offline
For XP, go to CONTROL PANEL then PRINTERS AND FAXES then on the left, under PRINTER TASKS, choose SET UP FAXING.


Cali


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Profile   Post #: 34
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 9:35:24 AM   
angelikaJ


Posts: 8641
Joined: 6/22/2007
Status: offline
quote:

ORIGINAL: TheHeretic

   

     Understand that by going over heads to legislative offices, you have pissed people off.  They will be looking for a justifiable denial.  60% is better than nothing, and if you can't go in there in complete competence, then pay someone who can.  Try getting a referral from a law professor in the area. 


    


I really disagree with this... going to your congresswoman is par for the course... it will not piss them off; they are pretty used to it.

Given the circumstances I do not see any value in paying a lawyer...the proper documentation should be sufficient.
Has he been declared legally incompetant?
That will help.

As long as you have the all medical documentation you should be fine.

(((hugs)))

(in reply to TheHeretic)
Profile   Post #: 35
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 9:46:09 AM   
DomDolf


Posts: 363
Joined: 7/11/2008
Status: offline
I own a computer services company. If you care to discuss the computer issue I will provide you with my company name, a toll-free number and everything necessary to resolve this issue.

Edited to add: Of course there will be no charge.

Dolf

< Message edited by DomDolf -- 8/8/2008 9:47:47 AM >

(in reply to angelikaJ)
Profile   Post #: 36
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 10:53:26 AM   
TreasureKY


Posts: 3032
Joined: 4/10/2007
From: Kentucky
Status: offline
quote:

ORIGINAL: CalifChick

For XP, go to CONTROL PANEL then PRINTERS AND FAXES then on the left, under PRINTER TASKS, choose SET UP FAXING.


Cali



Unfortunately, Lockit is on Vista and things aren't as easy there.    They've removed the fax setup option in the printers console and moved it to Windows Scan and Fax.  Of course, finding this "Windows Scan and Fax" appears to be a challenge in and of itself.  The help files are no help, either. 

I'm guessing that the faxing options are only available and visible if a modem is installed...

For my desktop that has XP, I could set up the fax as you outlined above, but when starting the fax console it becomes apparent that the fax is only functional if there is a modem installed and hooked up to a phone line.  Though there is a modem, it isn't installed as Firm and I have DSL and use a network.

For my laptop that has Vista, I couldn't even find where to set up the fax.  Since the laptop is wireless and doesn't have a modem, I'm guessing that option isn't available... though I may be wrong.

Darn Microsoft. 

Thank goodness Firm is migrating all our machines to Ubuntu.  


< Message edited by TreasureKY -- 8/8/2008 10:56:16 AM >

(in reply to CalifChick)
Profile   Post #: 37
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 10:54:26 AM   
CalifChick


Posts: 10717
Joined: 10/28/2007
From: California
Status: offline
Oops, forgot that part (Vista).


Cali


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Profile   Post #: 38
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 11:00:02 AM   
TreasureKY


Posts: 3032
Joined: 4/10/2007
From: Kentucky
Status: offline
quote:

ORIGINAL: CalifChick

Oops, forgot that part (Vista).


Cali



Hey... was helpful to me anyway.    Though I do have a conventional fax machine, I don't like using it cause I like working paperless.  While I've used efax.com, it's nice to know I can fax directly from my computer.  I just need to install my modem drivers and hook up my phone line. 

Thank you. 

(in reply to CalifChick)
Profile   Post #: 39
RE: Totally Freaked, Social Security Case/Vista OS Problem - 8/8/2008 11:56:57 AM   
Lockit


Posts: 11292
Joined: 5/7/2007
Status: offline
Okay, I spent the rest of the night online with a phone tech from microsoft (hell) going step by step.  I had an error code and he told me what to do...  He was there with me for hours, very patient and didn't need a translator... me or him! lol  He said we needed to turn off the system restore as the error code suggested.  We did, he gave me pages from microsoft (hell) and said I could go around not making disk in the future by doing what is on this 1 of 3 pages... then left as I am waiting for the longest back up so far.  It failed still(!) and gave me the same error code! lol 

So I tried to do what the one page said to do... lol... no way that was working.  I laid down, dying... plumber comes... I lay down again.  I can hardly see, I but am here at it agaon.

You all are amazing and I can't speak to each one of you at the moment, but you are amazing!  I think I may have to just email things to someone and then have them fax or email things or something becuase this thing is just not right.  I will personally make back ups of cd's for my writing and such and take the loss and do a re-install of the OS... grrrrr installing the same messed up thing... whoa...  Then again... I may try to wake up more and call on DomDolf with his kind, very kind offer!
edited because I am not awake

< Message edited by Lockit -- 8/8/2008 11:58:30 AM >

(in reply to TreasureKY)
Profile   Post #: 40
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