|
tommonymous -> RE: Truth or manners (6/4/2013 6:59:22 AM)
|
Hi JeffBC, since you put a fine point on the business situation I'll address that. You say that giving you exactly what you want is the smart business move, that fulfilling your desire is the establishment's only reason for being.
I'd argue that this isn't the case. I don't think it's smart business to let individual customers dictate best practices. These places (and staff in BOH) have been in their business often for years or decades, sometimes longer. They've developed a sense for what makes for a successful business and what doesn't. They print up menus of dishes or meals they're willing to prepare for a certain price, since they know from experience what works (sells in enough volume to allow the margin to generate profit sufficient to keep the place in business) in their establishment and what doesn't.
The staff know what ingredients they have in the back (The cut and quality of their beef, in this case.) and what preparation will do those ingredients the most good. If I can't trust my servants to make me happy with their expertise, I haven't done a good job selecting my servants. The more I'm investing (whatever the type of capital) in the relationship, the less guidance I want to provide. If I'm at a 5-star, and they're asking for my input on their work product, I think someone, somewhere, messed up. And that someone might well be me.
Re: The oil painting that Carol was recently working on. After you stopped her, did you then grab a brush and "fix" it for her? (I'm thinking about adding steak sauce as an analogue.) Or did you simply ask her to stop at a certain point, which you really liked, and leave it at that? (Analogous to asking for a particular temperature in your steak.)
|
|
|
|
