michaelOfGeorgia -> RE: McDonalds sued for $10 mil for not holding the cheese (8/12/2007 1:31:18 PM)
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well, since i spent most of my life as a server in various restaurants (including fast food) and having a major allergy, i still think that the final QC (quality check) is, in fact, the customer. knowing full well the affects of my allergy, i "always" double check my food before taking a bite out of it. it's common sense. i am not saying that the person taking the order shouldn't make sure to convey the desired prep of the ordered food, but, in a rush, cooks often get swamped during rush periods. at most places i've worked, i have made it a point to ask the customer to check their order to be sure it was, in fact, prepared correctly. i have even trained more servers than i can even remember and i could not express this to them more clearly. if, during my shift, a guest comes to me and tells me their food is not prepared correctly, i would take the food back and make sure the next order (replacement order, since health department rules prohibit rehandling the food a second time...that food gets discarded and new food is prepared) i would make absolutely sure that the oder was made to the exact specifications of the guest. in a few jobs, i was given the ok to discount (even refund, depending on the level of dissatifaction of the guest) the order. granted, this often required extra paperwork on my part. bottom line is, it is the guests responsibility to double-check their order. this has become policy for most restaurants in the past few years, due to such situations.
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