StormsSlave
Posts: 629
Joined: 2/6/2008 Status: offline
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I was a supervisor in a call center, and faced a lot of the same challenges that you are facing. I found that generally speaking, the younger generation is more lackadaisical then older folks, but I don't think it's a "Generation Y" thing. When I was younger and other slackers behaved like this, the same thing was said. However, at the call center, I fired as many people in their 30's and 40's as I did young people. It was almost a revolving door. It's an overall attitude, I think, that has become a malaise in our society. People don't want to work. They want everything handed to them. We, as supervisors, were supposed to find a way to reach them on their level. Here's what I did. 1. Don't mince words. I had a kid who was putting himself through school, so the job was just to pay for it. Yet he wasn't even meeting the minimum. I pointed out how though the job may not be his career choice, it is keeping him alive to persue his career choice, and if he loses the job, he can't even afford the gas to go to school. I came right out and said, "You're cutting yourself off at the knees, man." The kid improved enough to keep his job. 2. Find out what she is doing there. Different people have different motives to work. Is her father paying the bills, and her salary is clothes money? Is she married and just making extra income? Does she hope for a career? Either way, showing her how her behavior is affecting this might help. 3. Don't take it personal. This human being had a lot of input into who they are long before you came along. They will have it after you are gone. Whatever their flaws are, they are their flaws, and no one else can fix it. Prepare for the termination to protect your companies legal interests, then count it as a loss. Not everyone wants help. 4. Cut your losses and move on to people who work hard and deserve your consideration and help. There are valuable employees working for you who do want to do well, and deserve the attention. Her vapid selfishness is making that impossible. Hope this helps.
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