GreedyTop -> RE: What has made your eyes roll today? (1/11/2009 10:14:57 PM)
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the guy that booked a room at my hotel through the central res/call center at about 930 tonight. Then called to cancel about 2 hrs later. Our cancellation policy is 6pm day of arrival. HE made the res AFTER the time. Which (according to Corp. policy he was informed of, which means NO CANCEL..you will be charged a no-show). he called my (newbie) nightguy and tried to cancel about 1130. Night guy called me. We did a conf. call. I explained to said guest that in order to cancel AFTER OUR TIME LIMIT ... *WE* needed to have a call from CRS. He said it's NOT *his* problem, and that *WE* needed to sort out his cancellation. Um, NO. YOU made the res, you fucking dickfart!! YOU need to take whatever steps needed to get it CANCELLED. (ok, Ididnt say it like that to aforementioned dickfart.,.. but I DID point out to him that he would be getting charged a guaranteed no-show). Dickfart states: I WILL DISPUTE THIS AND PUT A STOP PAYMENT ON MY CREDIT CARD!!!!! yeah, go ahead with what you feel you need to do "sir" I verified with CRS that *I* was not wrong.... bring it on, dickfart!!!!!!!!
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