SassySarijane
Posts: 1558
Joined: 12/20/2007 From: KC Area Missouri Status: offline
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I find it very sad and upsetting that this happened but am not really surprised it did. Companies are out for the bottom line plain and simple and a lot of the rates they charge for things show that clearly. Do I think everyone should get a free ride? No I do not, but as other posters have said, the situations of those not paying should be investigated first before disconnecting service. If they are just after a free ride for winter, cut them off and make them pay to have it back on, but if there are plausible extenuating circumstances, then work with them. I have been in circumstances where I could not pay the amount charged and made partial payments, as much as I could afford, yet still had my service disconnected because I could pay no more until I got paid the next month. There are circumstances that are beyond people's control at times in their lives and it should be investigated and taken into account when they do not pay or do not pay the full amount. By the same token, the person should do all they can to let the utility company know of their circumstances and try to work out something, and yes, even for this there are a few exceptions as to those who don't/can't, but still, effort needs to be made on both sides.
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