Evanesce -> RE: All complaints go here! (4/20/2006 8:21:48 AM)
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OK, this time I have a REAL complaint! I do payroll for a living. My section of a company was sold to the company that created the software program we use. That company is based in Massachusetts, and I'm convinced they've no clue what they're doing. They've made some MAJOR mistakes in the last few months (one of which looks like it's going to cost the company nearly $1 million in tax penalties). Their most recent idiocy, however, affects me, personally. The company decided that, despite the fact that we've all been doing this type of work for decades, we have to PROVE we know what we're doing by taking a basic payroll certification exam. This exam is only offered twice a year, in a city 3.5 hours from my house. OK, fine... but you'll have to pay for my time AND my gasoline to get there, since it's a required exam and not something I volunteered for. So I check the website for the test location three weeks ago, and notice that one day there were 13 spaces available for the time I needed (12:30 pm), and the next day there were only 11 spots available. I immediately put in my request for next Friday at 12:30, which allows me to get up at a reasonable time and make the drive down there. Yesterday, I get a confirmation email - for 8:00 AM on that day. They told me the time slot I'd requested wasn't available. This means I have to get up at 3:00 in the morning and leave by 4:00. Not gonna happen. Insomnia keeps me up half the night as it is, and there's no way in hell I'm going to sleep one hour and then drive 3.5 hours to take a 3-hour exam. The office manager was given Wednesday at 12:30, when she'd asked for Tuesday at 12:30. However, since she can go down the night before (I can't because I have pets), she offered to trade days with me. After going round and round with the morons in MA, she and I get our new confirmations - me at 12:30 Wednesday (they first gave me 8:00 on Wednesday - what part of "I can't do 8:00 am did they not understand?) and her at 12:30 FRIDAY. WTF???? Suddenly, the time I'd originally requested is available for someone else, but I couldn't get it??? I then found out my immediate supervisor had been given Friday at 12:30, too, and she'd asked for Friday at 8:00 am, which they gave to me. The boss is now working on getting us switched back. I swear, the people we're dealing with in MA are complete idiots.
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